Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! What a week for Post office for us

Earlier in the week we had some issues with missing packages and tracking. Today we went to a different Post office due to appointments. I experienced the beat all end all P.O. person. She barked at us and stated "You eBay people need to do a better ...

Item stuck in Customs Cleared Amsterdam

Hello! I am located in Germany and am awaiting an item from the USA, which is currently stuck in Amsterdam and was shipped with Pitney Bowes. The last tracking update reads Customs ClearedAMSTERDAM-SCHIPHOL, Amsterdam 1118and it is from January 24th....

My shipment is stuck at the Glendale Heights hub

I have a shipment that arrived at the Glendale Heights, IL hub on April 5; according to the tracking information, it is still there. My buyer is not happy. How can I find out when it will leave the hub or if it has been lost or if there is some other...

Resolved! FedEx shipping cost adjustments.

Fellow eBay sellers, Be aware of FedEx. I recently received numerous cost adjustments from them, totaling over $100. I believe they are intentionally doing this to take advantage of eBay sellers, or possibly other online sellers, to increase their pr...

Ridiculous shipping prices with "eBay global shipping" enforced on me

Hi!I'm shopping from outside of US and eBay global shipping didn't bother me frequently. Usually it was USPS international shipping instead with a very reasonable cost of ~25$ bucks for a phone for instance, US > Europe. Now for some reason I listing...

Custom shipping option

Hello, I want to create custom shipping method and use it instead of eBay default shipment offers. For my eBay listings I use third party service which offers shipments options. Question: is it possible to create custom shipping method for this case?

UPS lost my package so how do I report to ebay and buyer

I usually watch tracking on items I've sold to make sure they reach their destination. A recent package I shipped UPS I got no tracking updates to show they even had package; started making phone calls to see if I could find out where the package was...

update me on filing insurance on sent package please

I used to be very active here but have been out of the loop per eBay for awhile. Situation is my daughter sold some china. I walked her through packing and she sent it out Priority. It came back refused and VERY damaged. Buyer has been refunded. Can ...

Ebay always underquotes my shipping charges...losing profits...what am I doing wrong?

I am seeking some guidance. I am somewhat of a new seller here. I have lost about $5 in each of the past 4 sales I have made in "incorrect" shipping quotes from Ebay. There MUST be something I am doing incorrectly on my end.Allow me to give an exampl...

Resolved! ebay email "Your listings with calculated shipping will default to eBay Labels discounted rates"

Got this notice from ebay today that buyers will be offered the discounted rates at the same (? assumed but not specified by ebay) that we usually buy labels at, unless you opt out by 5.15. Question: A hypothetical case - at present, buyer pays $5 fo...

Item not received but seller convinced it was

I ordered an item and apparently three other buyers ordered items from the same seller the same day. The mailing labels were mixed up and the other three buyers received the wrong items, it’s been nearly a month and I’ve received nothing. The seller ...

Resolved! Customer charged same flat fee shipping for eight items?

Okay, so I am missing something surely here. I do combine shipping, but I would not have guessed that eBay would automatically charge only one fee for eight items. The flat shipping cost was $5. It's going to cost about $5 to ship one. I would have g...

Resolved! I'm being charged by USPS for voided shipping label dating from December 2023?!?!?

This is something I haven't encountered before in the 23 years that I have been selling on Ebay. This week USPS charged me for 2 separate shipping labels that had been voided back in December of 2023. Their reason was because the labels were used aft...

Packing & Shipping: What not to do

Dropped off packages at the post office and spotted seven med flat rate Priority boxes in the laundry hamper for prepaids - all with a massive gap like this: I see this happen all the time. I've received many packages just like this, often with damag...

Resolved! Loss on Preprinted Label Charges

I would like to get an explanation for the loss (-$29.57) I made on a recent sale. I received $13.65 for shipping. When I went on the USPS website the shipping was $39.35. Does eBay get this big of a discount? I used a preprinted label and a copy of ...