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Answer
Community Member
Posts: 1
Registered: ‎01-28-2007
Accepted Solution
My item is free shipping to US Only. Someone from Canada did buy. How to proceed?

On my announcement was very clear " We only accept PayPal and ship to Continental US only.".

 

Someone from Canada did buy, Not paid yet. My item is FREE Shipping

 

How to proceed?

 

Regi.

 

Accepted Solutions: 3
angelgirl327
Community Member
Posts: 11,059
Registered: ‎01-08-2007
Answered
in reply to booregi

You'll have to invoice the buyer and add international shipping.   Decide if you want to add delivery confirmation and insurance - you'll have to figure what you're willing to pay out of pocket should the item not arrive and they open up a claim.  And set your buyer requirements - stating where you ship in the listing is not enough

 

go to your my ebay page

hover over account tab

click on site preferences

Buyer requirements

show and edit on the right

Have a primary shipping address in a location I don't ship to

 

You can do any other buyer requirements at the same time.

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divwido
Community Member
Posts: 6,891
Registered: ‎12-05-2005
Answered
in reply to booregi

Also, some people in Canada who live near the border or have US family and friends will have it shipped to a US address (for free) and then have that person  ship it to them.

grandpatexhelp
Community Member
Posts: 8,117
Registered: ‎05-24-2009
Answered
in reply to booregi

The default setting on eBay is Worldwide.
If you don't want to sell worldwide, you have to set your blocks accordingly.

Stating that you don't ship outside the US means nothing. Lots of bidders don't read English well, if at all, and bid from the pictures.

To set your blocks go to My eBay> Account> Site Preferences> Selling Preferences> Buyer Requirements> Show. Edit. Set all the blocks you want there, and you will no longer be required to sell on the international market.


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Other Answers: 3
divwido
Community Member
Posts: 6,891
Registered: ‎12-05-2005
Answered
in reply to booregi

That depends on what the listing says.  Can you give us the item number?

 

Generally if you say free US sipping and no Canada price for shipping you would find out the costs to ship it making sure you get a proof of delivery and then invoice the buyer.

divwido
Community Member
Posts: 6,891
Registered: ‎12-05-2005
Answered
in reply to booregi

There is no delvery confirmation to Canada.  You will also need a customs form which is not tracking.

cute.shoes
Community Member
Posts: 9,339
Registered: ‎02-13-2006
Answered
in reply to booregi

>> On my announcement was very clear " We only accept PayPal and ship to Continental US only.".

 

Means NOTHING.

Unless you SET YOUR BLOCKS - anyone in the WORLD can bid on your items.

 

To keep your seller protection - you MUST ship with online viewable proof of delivery to Canada.  That means you MUST ship via Global Priority or Express Mail International.  That is EXPENSIVE.

Get that price at USPS.com and invoice the buyer with that expensive shipping.  They may not want the item any more.

 

 

You need to make sure this doesn't happen again by SETTING YOUR BLOCKS.

Go to My eBay > ACCOUNT tab > SITE PREFERENCES > Buyer requirements
Block buyers who:  (and choose any/all of these)

* Don't have a PayPal account   (99% of the scammers don't)
* Have received 2 Unpaid Item strike(s) within 12 Month(s)
(automatically blocks proven deadbeats)
* Have a primary shipping address in a location I don't ship to
(blocks foreign countries from bidding)
* Have 4 Policy Violation report(s) within 6 Month(s)
* Have a feedback score of -1 or lower (that's minus 1) 

__________ _________ _________ __________
See my "me" page to learn what smart sellers do.