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toys-at-heart
Community Member
Posts: 3
Registered: ‎10-22-2007

Label Print Error 10027 anyone else getting it???

We're having trouble printing your label.We had a problem retrieving the label. [Error: 10027]


 


Why does this happen so often?  I tried printing in Firefox and in IE but  no go.  This should not be happening.  Why can't they get this error fixed?


 


 

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beamer7575
Community Member
Posts: 1
Registered: ‎05-19-2013

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

I'm getting the same error code 10027 ??  Not a happy seller...did you ever fix it or have any ideas?  Please Help

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Community Member
Posts: 1
Registered: ‎08-16-2012

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

The same issue happened yesterday and today to me.

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Community Member
Posts: 1
Registered: ‎06-21-2008

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

Repeatedly a problem, have been trouble shooting with both Ebay and PayPal, completely frustrating.

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Community Member
Posts: 5
Registered: ‎12-09-2007

Re: Label Print Error 10027 anyone else getting it???

[ Edited ]
in reply to toys-at-heart

Found this answer on another post and it worked for me: Go back to the PayPal email you received with the payment info. Click on the transaction id link (currently, at top right of email). This will take you to the PayPal site (if you are logged in. If not logged in, do so and then you will get to the transaction info). At the bottom of the page, there is a link to print postage. Purchase it from there.

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ubreakit_irepairit
Community Member
Posts: 2
Registered: ‎06-28-2011

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

I've gotten the same error message from time to time.  I am a computer tech and am not sure what is causing this problem seeing that I've gotten the error message on both Internet Explorer & FireFox.  So I would assume it's a problem on eBays end.  I usually resolve the problem by hitting the back button and then hitting "confirm" to purchase the label till I don't get the error.  And don't worry, you don't get charged twice.

 

I also get around the issue easier by going back to My eBay, selling, buyer's user id, & try to print the label again.  I have to try this method about 2/3 times b4 it will go through as opposed to the first method which takes longer.

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Community Member
Posts: 15
Registered: ‎12-14-2010

Re: Label Print Error 10027 anyone else getting it???

in reply to scraphappily

The reason for this issue is that you are trying to print a label that costs more than the service you selected in your shipping options when listing the item.  For example...If you select Padded Flat Rate Envelope, which costs $5.35 to print through ebay, then when printing your label your item doesn't fit, needs more padding/packaging, etc., so you select regular priority mail, which costs more than the Padded Flat Rate, then the system won't allow you to purchase it.   So, the best thing to do is just select regular Priority when listing your item to make sure you don't run into this problem.  It's happened to us many times.  Another work around is to go to Paypal and print your label through there, which directs you back to the Ebay shipping page, but 99% of the time the label will print without any issues.  Hope this helps!

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pals4eternity
Community Member
Posts: 1
Registered: ‎01-17-2012

Re: Label Print Error 10027 anyone else getting it???

in reply to ubreakit_irepairit
thanks for the advice :smileywink: :smileywink:
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Community Member
Posts: 114
Registered: ‎02-12-2011

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

I hate getting a scare when I have 5 packages to wrap, and the mailman is coming to pick-up in 2 hours, and the label printing won't cooperate. Today I tried Chrome, Firefox and even IE, they all gave the same "10027" error.

 

Has anyone tried printing with the option to "Sign up for the Billing Agreement to skip login in the future"? 

 

I have to log in to Paypal for each label, I wonder if this error would come up if that option is selected?

 

 

 

 

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nan260va
Community Member
Posts: 689
Registered: ‎05-01-2003

Re: Label Print Error 10027 anyone else getting it???

in reply to weyland_pubs

I have been having trouble  for two or three weeks off and on. Had to go to post office last week. Looks like another trip today. Ebay told me my problem not their. Script error keeps poping up. Can anyone help?

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nan260va
Community Member
Posts: 689
Registered: ‎05-01-2003

Re: Label Print Error 10027 anyone else getting it???

in reply to weyland_pubs

tried to go throught Pay Pal didn't work there either.

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Community Member
Posts: 114
Registered: ‎02-12-2011

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

I tried scraphappily's solution, it worked.

 

Waiting, or trying another browser works, sometimes.

 

I thik it might be a problem with EBay-Paypal servers, maybe they are overwhelmed at certain times of the day.

 

Try printing out your labels at 03:00! 

 

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toys-at-heart
Community Member
Posts: 3
Registered: ‎10-22-2007

Re: Label Print Error 10027 anyone else getting it???

in reply to weyland_pubs

Anyone still getting this error:

We're having trouble printing your label.
We had a problem retrieving the label.
[Error: 10027]
 
well I am and I'm on the phone with Ebay/ Paypal now and hopefully they SOLVE it!!!!!!!!!!!!!How frustrating this is!  I've tried to print this label 15 times today, from different browsers/different comptuers/from Paypal etc etc Unlinked / Linked.  It's a fail every time which leads me to believe this is definitely NOT MY PROBLEM.  This is a programming glitch embedded within Ebay / Paypal's coding.  It needs to be fixed stat.  To be a Top Seller you have to print within 1 day's handling and that is incredibly frustrating when you can't print the label!  I hope they find a solution because this has happened multiple times and it will keep happening until they get to the bottom of the problem.  To those out there getting the same error, I feel your pain.

I'll post an update (when I have one)

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Community Member
Posts: 1
Registered: ‎10-03-2013

Re: Label Print Error 10027 anyone else getting it???

in reply to toys-at-heart

Find answer try putting the size of the box I think that is the problem do not leave the size empty

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viridel75
Community Member
Posts: 1
Registered: ‎11-06-2012

Re: Label Print Error 10027 anyone else getting it???

in reply to weyland_pubs

"I thik it might be a problem with EBay-Paypal servers, maybe they are overwhelmed at certain times of the day.

 

Try printing out your labels at 03:00!"

 

 

It's 1:34am here (12:34am "eBay" time), and no chance...  Great service if it works.  Problem is the "if".  I would prefer to go to bed than have to deal with this for the next ??? hours.

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Community Member
Posts: 2
Registered: ‎10-19-2010

Re: Label Print Error 10027 anyone else getting it???

in reply to viridel75

Add my name to the list. This has got to be one of ebay/paypal's best screw-ups ever.

Calls to them get "it's your computer,server ,printers fault".

2 computers,different houses, firefox and IE get the same error.

Novel idea------ Fix the problem so your buyers will be happy little campers.

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Community Member
Posts: 3
Registered: ‎09-25-2012

Re: Label Print Error 10027 anyone else getting it???

in reply to scraphappily

I tried this, and it was a great effort, but it didn't work either.  I'm calling ebay customer service now, after spending 45 minutes trying different avenues to print a shipping label and customs form to England from the U.S.

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Community Member
Posts: 3
Registered: ‎09-25-2012

Re: Label Print Error 10027 anyone else getting it???

in reply to southerndiscountdeals
That's not the reason mine isn't printing. Calling ebay customer service.
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Community Member
Posts: 3
Registered: ‎09-25-2012

Re: Label Print Error 10027 anyone else getting it???

in reply to weyland_pubs
I had the problem going through ebay, paypal web site, and paypal email using transaction number. Calling ebay customer service.
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Community Member
Posts: 114
Registered: ‎02-12-2011

Re: Label Print Error 10027 anyone else getting it???

in reply to buttonfun7

I have still having this problem, but it is infrequent, now, and clicking on the $ sign on the order and printing direct from Paypal , it goes through.

 

What's happened in the meantime? My DSL connection for the past 6 or so months has been kind of slow, and now I put in a wireless adapter and it is a much better connection. 

 

So maybe it is an issue in a slower hardware connection? The back and forth signals and traffic with your computer to EBay-Paypal's computers get hung up or the signals clash/timeout, so the program defaults to that 10027 "something happened!" error.

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