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19bicycle85
Community Member
Posts: 9
Registered: ‎02-11-2008

Error 2313

I have not been able to print out a shipping label from Ebay. I get the message: "We are having problems retrieving your label Error 2313". Does anyone ever had this problem before? What do I need to do to get it to print the shipping label? Thanks.

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black*max
Community Member
Posts: 7,660
Registered: ‎02-12-2008

Re: Error 2313

in reply to 19bicycle85

I think you can get that error if one of the address lines is over 40 characters.

The trick/fix is to move some of the first line to the second line if possible.

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Teach a man to fish and you've lost a good customer.
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matt121188
Community Member
Posts: 1
Registered: ‎01-18-2014

Re: Error 2313

in reply to 19bicycle85

If anyone else has this error 2313 code, make sure the "ship from" contact name and information is correct.

Go to "change" then to "edit" and put in correct information.

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