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Answer
Community Member
Posts: 2
Registered: ‎01-19-2014
Money available on ebay, but not in PayPal

Recently (01/05/14 & 01/06/14) I sold 2 items. By the following weekend ebay listed as my

funds are now available, BUT the money is not in my PayPal account.

 

I have been in contact with PayPal about this and they do not show any holds or restrictions

for any money. They asked for a transaction ID # but I don't have that information, only the item

number.

 

How can I get my money?

 

Thanks,

Louise

Other Answers: 3
jame234
Community Member
Posts: 17,273
Registered: ‎01-13-2011
Answered
in reply to apassion4sewing

Did you ship the items without confirming if the payment was made and in your PayPal account?  You never ship until you see the paid transaction in your PayPal account.  This is a hard lesson if this is what happened.

inceptions
Community Member
Posts: 11,724
Registered: ‎01-20-2005
Answered
in reply to apassion4sewing

Go to the transaction details for that item's payment in PayPal and you'll find the transaction ID.


Community Member
Posts: 1,056
Registered: ‎02-16-2013
Answered
in reply to apassion4sewing

Your email on the listing & your email on your pay pal account have to match exactly. Go look to make sure they are an exact match.