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defects on account
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on 08-25-2015 08:41 PM
I have 3 defect reports on my account and 2 of them were shipping breakage and one was the wrong size I refunded all of them but I am fairly new and I guess I didn't understand if I solved the problems for the customer why do I get a bad mark against me? Shipping damage happens sometimes. How is that considered not as discribed? What is it I did wrong?
Please advise.
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