Hi -
I'm seeking a refund from a seller who sent me some pottery inadequately packaged (just a padded envelope) and it broke in transit.
The seller didn't respond so I opened a case and attached photos.
Ebay said I should hear by 3rd of July or could ask them to step in and help.
I'm trying ot ask them to step in and help, but even through Im logged in, when I click the button, i just get a notice saying I'm not eligible to make that request.
Please help - I just need someone on the ebay side to take the case forward and make a decision about a refund since the seller isn't responding. I'm pretty sure I'm not doing anything wrong.
Prawn
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Most sellers will resolve your request quickly but if you have not agreed on a solution then you can ask us to step in and help from Jul 03, 2015.
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Abuja Bowl 1960's
Quantity: 1
GBP 23.50
Original shipping:
GBP 2.99