Sold item through international program, buyer received it broken.

[indels2288]

Hello, 

I sold an item through the international shipping program and the buyer recieved the item with the evnelope opened on the side and the item broken inside. I had bubbled wrapped it nicely and even the packging it self was bubble wrapped. Now the buyer wants a refund, eBay says I have to wait till November 9, 2015 before I can have them step in. Any other solutions so the buyer doens't have to wait over a month to get this resolved? 

Thank you,