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Refund request

Hi.  This is my first posting.  A buyer purchased 4 glass dishes and one arrived broken.  I have "no returns" on my listings.  The buyer is now requesting a full refund of the purchase price + shipping and for me to pay the additional return shipping to get the other 3 unbroken dishes back.  They listed the reason for return as "It doesn't match the listing".  Is this how it works?  Will this reflect negatively on me as a seller?  Am I worrying about nothing:)  Thanks!

Accepted Solutions (1)

Accepted Solutions (1)

Hi, you will recieve a defect for this. If the package was insured, you can issue the buyer a full refund without having them return the items and then you can file the insurance claim. If you want the items back, you will not be able to file the insurance and you are required to pay for return shipping.

Answers (0)