Refund/Return

[fishbone45227]

 My daughter sold this Monster High doll.  When we shipped it. it did not have the little ring on the hand as shown in the picture.  So we offered the person who bought it a refund after we could not locate the ring.  We refunded the account plus additional money for the return.  The buyer will not return it or refund our account.  What should we do?  Here is some of the email traffic...

Dear fishbone45227,
I have contacted you twice and have not heard back from you ?
have you shipped the ring yet ?
(it shows in the photo on the left hand, so you know what to look for)
thanks, hope to hear back form you soon
- gabiesebastian

Dear gabiesebastian,
I am so sorry we just read your messages. My 12yr old daughter is looking for the ring she is the one selling the items and is not very good at keeping all of them together. Hopefully we'll find it and ship it out to you...
sorry once again.
- fishbone45227

Dear fishbone45227,
have you found and shipped the ring yet.
thanks
- gabiesebastian

Dear gabiesebastian, 

So sorry we still haven?t found the ring.? If you would like a refund including shipping we?ll gladly do that. ??Once again I?m so sorry for the inconvenience .  

Dear fishbone45227,
sorry I got you message and have not been able to get back with you.
anyway
no I have not shipped, her back.
from this massage I took it that your refunding for the "inconvenience" (?)
- gabiesebastian

Dear gabiesebastian,
please send item back or refund all monies back to account.
Thanks
- fishbone45227

Dear fishbone45227,
have you found the ring, you can list it for the amount then I can pay and you can sent the ring.
that way we both are happy

- gabiesebastian