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Red flag on messages. unable to get incomming messages.

hi, i am a new seller. i sell cds. digital copys. when a user buys it now. they pay thru paypal. everything is handled within ebay, never outside. ebay gets their fees and paypal also. but i notice my messages are being flagged. i am not able to recieve messages and their is a red flag on my message box. ive tried clicking the flag to see if i can do anything to resolve the issue, but nothing. ive had one of my friend send me a message from his ebay account, but i dont get any messages. whats wrong here? can i get some help please?

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