Buyer claims they never received item.

[kqmkam]

Hi,

 I recently sold an item I shipped it flat rate priority. Tracking number shows it being delivered at or near mailbox. Buyer claims they never received it. What options do I have as the seller?

[house*of*paws · Accepted solution]

Hi

You are fully protected as a seller if tracking shows the package was delivered to the buyer's ZIP Code.  It's a delicate matter ... but you have to encourage your buyer to question their mail carrier, postmaster, and neighbors about where your package might be. 

You will win a dispute if buyer files one ... although it could take a phone call to eBay.  [Funny things are happening in disputes, lately.]