Buyer claims they never received item.

[kqmkam]

Hi,

 I recently sold an item I shipped it flat rate priority. Tracking number shows it being delivered at or near mailbox. Buyer claims they never received it. What options do I have as the seller?

[mystybeach2015 · Accepted solution]

You don't need any options because your job is done.  Once the tracking states the item has been delivered, you are no longer responsible.  Advise your buyer to contact their mail carrier, who was the last one to handle it, and actually scanned it as being delivered.

They can also check around their home, and with anyone who could have taken the package in for safekeeping.