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How to remove phone number requirement to pay for auction.

I recently won an auction that wouldn't let me proceed with payment unless I have a phone number attached to my account.  And, to contact seller to request an exemption.  In all of my years on eBay i've never had that requirement show up during checkout.  So, I contacted the seller to ask for the exemption and they are unable to locate the setting that allows me to move forward with paying for my purchase.  Can anyone walk me through the steps so I can share this 411 with them?

Thanks!

 

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