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Didn't receive your item

Hello, on May 19, 2015, I bought a puzzle from this seller and it was a buy it now item. I paid for it with paypal, but when looking at the purchase history it gives me an hour glass icon saying "your 5/19/15 payment is being processed". I'm not sure why it is taking so long because I've never had this problem before. I tried to message the seller and they never contacted me back. I also tried to just open up a case or cancel but I cannot do either. I would like my money back and to cancel this order please.

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