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Didn't receive your item

My Friend last time i was bought item from ebay in 25th of April.Now already estimated delivery time passed (25th May estimated delivery time)and item doesn't received yet to me.I am trying to open case and ask to help in ebay but i can't open case because there seen this message.The estimated delivery date for this item is May 25, 2015.If you haven't received your item by then, contact the seller through the Resolution Center.today is 26th may now already time period passed but i can't open case.

 

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