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Buyer want the refund but item is on the way, what should I do?

Buyer want me to refund the money. She said she haven't get the item yet but on the tracking said is on the way there but haven't delivery yet. The post been delay with shipping. I also put on the tracking for the buyer but it seem like she didn't take a look. Also she already request for the refund, what should I do? Item should be ship to her in couple day. 

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