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Buyer revise negative feedback after I left reply?

I had a buyer receive an item and the same day he messaged me that the item didn't work and left me negative feedback without waiting for my response. I left a response on my feedback, as I wasn't expecting, after such abrupt feedback, that I'd hear from them again. However, after I told the buyer how to get the item to work, they were happy with it and agreed to change their feedback. 

 

However, even though I send a feedback revision request, the buyer says they can't figure out how to revise their feedback.

 

My question is: does the fact I left a "reply" somehow affect their ability to change their feedback? And should they fail to make any effort to fix their feedback, is there anything I can do?

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