Hi,
I just received an email from one of my customers. She had purchased a book from me, she received the package today. However, the package was recieved open and the contents (book) was missing. The post office did stamp it . Her message to me "I received the yellow envelope with no book the package was damage and the envelope state received without contents" she also provided a photo of the envelope.
This is the first time this has happened to me. Not sure how to handle. My postman picks up my mail at my house, if the package was opened or had no contents I'm 100% sure he would have mentioned it to me.
Any advise how to handle this? If I refund her money, I lose both the cost of the item and shipping. I want to resolve this amicably. Please help.
