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Asking eBay to step in

I ordered a few items on 4/27 for an wedding on 5/16.   The main item that I bid on and won is now not availlable.  I have told the seller to cancel my order as the event is over and the main item, the bride and groom, they cannot find.  I have asked over and over again to cancel the entire order as the event is over and the main item has been lost or resold, after I was the high bidder. 

 

I got a message that they are sending me the items when I told them - cancel my order and send me a refund.

 

Feeling really, realy, frustrated

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Dear

We had sent an email earlier in the week explaining that we have been unable to locate the Lladro figurine 5282 Over The Threshold. Is there another piece we could send in its place or would you rather we canceled it from your order?
Please let us know
Thank you
Heather

From: tkeeper
Sent: May-06-15 07:56 AM
Dear wasous2014,

We have been searching our warehouse and have been unable to locate this piece. Is there another item that we could send in its place or would you rather we canceled Over The Threshold from your order?
Please let us know which you would prefer
We apologize for any inconvenience
Thank you
Heather

- tkeeper

 

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