on 12-03-2012 11:54 PM
Hello. I opted into the Global Shipping program shortly after it started and have shipped quite a few packages using the system so far. Customers in the UK and Canada have reported successful receipt but I have had 4 separate customers in Australia say that their packages have not arrived despite arriving at the Erlanger, KY reshipping center weeks ago. The only tracking information showing is arrival in KY. Customers are starting to get antsy since usually from the USA to AU is a week for Priority delivery.
Who do we contact at Pitney Bowes or ebay in make sure that updated tracking information is in the system and that the packages have even left the USA? Is there a link, email or phone number? I have other customers who have told me there was an attempted delivery on a package showing on the tracking # but no notice was left? Who do they contact?
I am also concerned that I am going to get docked for slow shipping. According to rules I am only protected if items arrive in the KY shipping center in 4 business days. Shipping from WA, it takes a week. Is there going to be a shipping center on the West Coast as well?
I fear that there may not be enough people to staff the KY center and update the customs / shipping information accordingly.
Who does my customer contact to check on the status of their shipment if the tracking # after KY shows nothing or there is a problem with delivery?
on 12-04-2012 12:22 AM
I don't know about a contact link or number, but I did find this in the help pages:
How sellers are protected
Although you're responsible for getting the package safely to the US shipping center, you won't be charged if the item is damaged or lost during international shipping. You're also covered by PayPal Seller Protection, so you get the same protection for your international sales that you get domestically.
I've used a "global shipping program" on other sites, and my responsibility was fulfilled once tracking showed I had delivered the items to the fulfillment center - they took it from there. It sounds like ebay's new program works the same way, but don't quote me on that one.
I hope that helps...but maybe someone will be along with contact info for you.
on 12-05-2012 03:29 PM
I am a seller and my package was returned to me from the Erlanger KY re-shipper. It was to go to Australia. The same customer who I sold the item to said another package he ordered from a different seller was also returned to that seller. I just received an order from England and they want to use this re-seller. I told them NO due to the fact they are unreliable.
on 05-14-2013 01:42 PM
The shipper is not NNR Air Cargo or NNR Global Logistics!!
NNR has nothing to do with this or with e-bay. We are an international freight forwarder that only works with manufactures. We offer no services whatsoever to e-bay or it's clients. The company that you are looking for is in the same office park building as NNR. It's actually become quite frustrating that people are assuming that NNR is who they are looking for. Countless e-mails, phone calls and people stopping by with packages that we refuse. Try calling this number for more information regarding the shipment of your items
Pittney Bowes Customer Service
on 04-10-2013 07:39 AM
I am waiting on a package to arrive from the US to the UK. The auction ended on 2nd April 2013 I paid the same day and had no tracking number or information of ANY kind until the 10th April.
The idea behind the Global service is a good one but it is in grave need of improvement. The tracking information provided by Ebay is extremely poor. I cannot find details of the shipper. Unlike the USPS which gives quite detailed information on your parcel this does not. As they use numerous shippers its impossible to track where your parcel is at almost any time other than when it arrives at the Erlanger US shipping centre.
I would not recommend this new Global Shipping Service Ebay offer and I would never use it again if I can help it. Much easier to simply track it through USPS or whoever then pay the fee when it arrives, far simpler if you ask me.
on 08-01-2013 06:14 AM
my suggestion. opt out of the greed-bay shipping program. it's a half assed operation at best. i've sent 3 items using it. and all three have been a headache. greed-bay says that i need to do this and the customer needs to do that. while they do nothing. when i ship a record to a customer. i send a full contact sheet with a list of inventory that is similar to what they ordered. and, start a direct, one on one conversation with the customer. cutting greedbay out. saving the customer money. because my pricing on there reflects the 10% fee i have to pay on postage and the sale. and, it reduces the headaches from other issues incured dealing with the greed-bay system. for me and my customers.
on 05-24-2013 10:50 AM
I've found this info for that location:
Pitney Bowes Inc
1850 Airport Exch Boulevard
Erlanger, KY 41018
Phone: (859) 457-6805
on 09-20-2013 03:04 AM
I'm from Belgium and I have buy some boots in USA. I opted into the Global Shipping. I read this post and I was really afraid to do not receive my package. I like to say that my boots came 1 day in advance. Normaly date was 21 september 2013 and I received my boots on 20 september at 11 am. The tracking was less precise than USPS but correct.
on 11-10-2013 08:01 PM
on 11-25-2013 05:02 PM
Sorry to hear you are having trouble with those Australia items.
I would be happy to try and do some digging from this end. Please send me a Private message and provide details on the transactions in question (transaction #s, eBay user id used on all, registered eBay email addresses used on all, dates, etc.)
Also, as far as getting dinged for slow shipping, the GSP info page states it this way:
"You’re protected from negative or neutral feedback resulting from your item getting lost or damaged in international transit. Detailed seller ratings for shipping and handling charges and shipping time that are below five won’t count against your seller performance standards."
Hope this helps. And please reach out via Private Message if you'd like further assistance.
on 10-17-2013 07:55 PM
Update about those rotten shoes:
They'll be thrown out.
Regarding my 1st (longish) post above, where I said:
"(and No, I don't purchase shoes from the USA. I bought them here in Australia)." I mean to say, "I BUY them here in Australia" (I did Not buy these shoes!). Stupid typing errors.
Now, update on the Microphone:
The parcel that I'm expecting the Microphone to be in, going by FedEx's tracking, has landing in Australia, so that's good. FedEx's ETA for the parcel has come and gone. I'm writing this post on Friday, 18th October 2013, Melbourne (AU) time. The Mic's ETA was yesterday (Thursday). There's No update today so the Mic won't get here until next week now (there was a delay in Hawaii).
The strange thing is that the Shoes arrived quite fast. I wonder what the hold up was? I just hope the Mic hasn't been taken out of the box. It probably hasn't been. I'll update another post when/if it gets here.
Update with something else:
Just yesterday I watch a Youtube video of a guy that bought some PCB's (I think he means Printed Curcuit Boards?), and they came in long skinny boxes (thin /not ver high). When he received them , the boxes were sqaushed! They came through Pitney Bowes (from USA to China, but he looks and sounds American). He probably living in China. He said what happens (or it seems) that Pitney Bowes opens the parcels to check the items, but also removes some of the internal packaging from the boxes in order to make the parcels smaller or lighten the load further (I can't remember the guy word for word), but you get the idea.
This wouldn't surprise me, because this would save Pitney Bowes money by not costing them as much to forward the parcel on; but either way though, Pitney Bowes should NOT be removing ANY internal padding, if this is the case (what do you think protects the items!?), and they also should NOT even be opening the parcels, if this is the case. They should be x-rayed.
Actually, Pitney Bowes shouldn't even be used At All for international shipping!!! This is for two reasons:
1: If the seller hadn't of suggested to go through the Global Shipping Program and gone through USPS as I originally asked, I'd probably have my Microphone already, and
2: It would have most likely arrived faster.
A Note about the Shoes "contents" as listed on the computers at FedEx:
I rang FedEx Australia and spoke to a guy about the shoes that arrived and asked him about what was on the Customs Declaration regarding the box's Contents. He told me that the Contents of the box (that the Shoes came in) was listed in their system as being a: "UNIDEN Bearcat 980ssb CB Radio". (it should have said "Contents: Shoes"). Interesting, no? It gets better!
That's quite strange because I actually DO have a Uniden Bearcat 980ssb CB Radio here. But I didn't just buy it, I bought it several Months ago! My theory has been that the old data was used and they sent my shoes and tried to steal my Mic, but I'm probably wrong. So I'm starting to think that it's a genuine mistake. Mistakes happen! So let's entertain that theory.....
Step 1: Seller /sender posts the parcel /box to **bleep**ney Bowes.. er, sorry, I mean, Pitney Bowes. The label looks like this:
Richard Clarke, REF: ERFWER0000000549854398 (or some number).
1850 Bullsh*t drive,
**bleep** lane, KY, 123456
Shi, er, Pitney Bowes would then look the reference number up in their system and see who it's meant to go to. Now that's not too hard, is it? After (we assume) they open the boxes and remove some of the internal packaging (if this is the case), put a sticker on the box over the previouse label. Which is fine. The sticker is addressed to the intended recipient.
Now, my name is NOT Richard Clarke, but after peeling the sticker of the shoes parcel, I saw the name Richard Clarke. Because I don't know for a fact that anything is suspect (although it appears to be), I can't honestly accuse them of foul play so I have to say that they've most likely just made a stupid mistake. Who knows, maybe someone already lost their job over it. I hope not, though.
I've been on the phone with eBay's Global Shipping Department and spoke to someone about it. She informed me that Pitney Bowes is in her building and will go there to speak to them. I don't think she rang me back since that phone call (or I can't remember). I've given Pitney Bowes 2 fairly long emails, including photograph of the shoes, the original label with the name 'Richard Clarke' on it. And wrote to them about the video I had watched, and also about other people I've read about, and my concerns about their business practices. I really gave them a serve, which is why they probably didn't reply a second time.
However, I didn't swear in the emails, because I think it's important to always keep composure and try to stay professional when giving someone a serve.
Anyhow, too much dribble to type /couldn't be bothered. I need sleep.
If I remember, I'll be back next week with a much shorter post with the results of the parcel I'm expecting to contain a Turner Microphone. (new in box from the '70s). I'm hoping that Pitney Bowes haven't removed the original box or any of the bubble-wrap. If they have, I'll be really **bleep** off.
Ciao for now.
on 10-22-2013 09:55 PM
We are also having problems with the Global shipping as a buyer here in Australia. The problem seems to be at the US Shipping Centre ERLANGER, KY.
We bought a gymnastics bar for our daughter which included a gym mat.
We received the item yesterday which was the main pole to swing on and the two support poles. The base of it is missing and the mat.
After a stern email to the seller (who only gave me one tracking number),they assured me all of the items were sent but in three seperate packages. After the seller gave me the other 2 tracking numbers I find that all items were posted on same days and travelled from IN to KY however only one of those items kept travelling to Australia and the other 2 parts of it have been sitting at ERLANGER, KY since the 14th of October.
The seller has said in there item it should arrive by 26 Oct to Nov1.
Once the first item was picked up by Fed Ex we had no problem tracking it through there web page. It only spent 3 days in Hawaii. Am unsure who I can talk to now whilst the other 2 items are at a standstill.
Will try to contact through the above suggestions.
on 10-09-2013 01:20 PM
The international shipping program has been great for me, except for this last time. The buyer claims he did not get the item and when I track it, my trail ends at the shipping center. They say it is shipped, but no way for me to track. Good thing is ebay says my responsibility ends at the shipping center. If I get a negative for shipping, it will be removed. We'll see.
Although you're responsible for getting the package safely to the US shipping center, in general you won't be responsible if the item is damaged or lost during international shipping. For additional information, see the Global Shipping Program Seller Terms and Conditions. Undeliverable items may not be returned to you.
on 10-15-2013 08:31 AM
on 10-15-2013 08:39 AM
Sorry, I ran out of time to edit my post, so I appologise for not being able to add paragraphs to neated up my last post.
Anyhow, here's the photo I was trying to attach (the used shoes from Pitney Bowes):