albertabrightalberta
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@corritaip-0 wrote:Thanks again for your help. So in order to appeal - a third party must authenticate? Oh man... not sure the purse is even worth all this frustration! Lol
Is there a phone number in the takedown message? Can you call and possibly refer them to this thread? Generally, board posts aren't accepted as proof of authenticity but of late, there have been multiple threads discussing unwarranted removals of authentic items.
@corritaip-0 wrote:I was given an authentic Coach Purse for Christmas. I was going to return it but when I got around to it, it was past the return timeframe. I thought I would just use it - but I haven't. I listed the item for sale yesterday and it was removed last night. Someone suggested I post to the fashion board before I figure out how to appeal.
Hi @corritaip-0
I'm glad you found your way here but I'm sorry about the circumstances.
Well, congratulations, ebay! You're still removing authentic items and it's really getting frustrating!
To the OP, I have a couple of comments.
1. I'm guessing that the red flags were raised because you're a new seller without a proven history of selling, particularly selling highly faked branded items.
2. Although tags and receipts don't necessarily prove authenticity because both can be faked and/or both can be used to "prove" authenticity of fakes, when combined with other definitive pictures of a genuine item, they help give the seller credibility.
3. Because the item IS absolutely 100% authentic, that listing was removed improperly and should be appealed. I use authenticate4u to authenticate Coach items and would submit their PDF document to ebay to appeal. If you choose this route, you also should call ebay and make sure they remove the ding from your account because you did not violate their policy!
4. Once documentation is submitted for appeal, they should give you a green light to relist. But don't relist until such time that you've received permission.
Another suggestion if you are unhappy and gunshy about listing on ebay is to return it. I'm not sure why you believe you're past the return timeframe because AFAIK, Coach doesn't have an expiration date on its return policy. That applies to outlet items also, of which your bag is one.
There are more than enough fakes to be removed than for some unknowledgeable person to spend time reporting authentic items and for ebay to act on those inaccurate reports!
@fashionclubgurl wrote:Alberta, Im pretty sure Coach now has a 30-day return policy on both full-price and outlet items. Their website says "If for any reason you are not satisfied, please return the item to us within 30 days of purchase in its original condition for a refund in the original form of payment or an exchange."
Thanks, fashionclubgurl. I didn't realize they'd changed their policy.
@corritaip-0 wrote:Thanks again for your help. So in order to appeal - a third party must authenticate? Oh man... not sure the purse is even worth all this frustration! Lol
Is there a phone number in the takedown message? Can you call and possibly refer them to this thread? Generally, board posts aren't accepted as proof of authenticity but of late, there have been multiple threads discussing unwarranted removals of authentic items.
@corritaip-0 wrote:Thank you!!! I called ebay and they allowed me to relist my purse! Hopefully with the additional description and pictures it does not get removed this time!
Did you get an email letting you know it's okay to relist? The reason I ask is that callers have been given bad advice when they call. (There are times when callers are told by ebay employees that if they admit it's fake or list without the brand name, they can do it. AND THAT"S WRONG!)
