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Commonly Asked Questions

Can I change my shipping address after I buy an item?
Can I change my shipping address after I buy an item?
It’s the buyer’s responsibility to ensure that their shipping details are correct at checkout when they buy an item. However, if you bought an item an...
in Commonly Asked Questions | Updated by knowledge_base_team
Where can I find my eBay Bucks balance?
Where can I find my eBay Bucks balance?
Click My eBay in the top right hand corner of the eBay homepage. Under Buy, click eBay Bucks. You’ll see your balance here.If you’re using an iPhone, ...
in Commonly Asked Questions | Updated by knowledge_base_team
What is an ePacket?
What is an ePacket?
An ePacket is a shipping or mail service from China or Hong Kong. Usually, items sent by ePacket include free or relatively low shipping costs, and tr...
in Commonly Asked Questions | Updated by knowledge_base_team
How can I retract a best offer?
How can I retract a best offer?
Usually, when you make a best offer on an item, and if the seller accepts it, you’re obliged to complete the order. However, you can retract your offe...
in Commonly Asked Questions | Updated by knowledge_base_team
How can I set up alerts for items I'm interested in on eBay?
How can I set up alerts for items I'm interested in on eBay?
You can set up alerts through the eBay app. Once you do, you’ll be notified when you’ve been outbid, if an item you’re watching is ending soon, or whe...
in Commonly Asked Questions | Updated by knowledge_base_team
How do I change my billing currency?
How do I change my billing currency?
You can change your billing currency by following these instructions: • Go to the Switch billing currency page• Select your chosen currency from the d...
in Commonly Asked Questions | Updated by knowledge_base_team
I have tracking details for an item that’s being sent by international shipping. How can I track it?
I have tracking details for an item that’s being sent by international shipping. How can I track it?
You should be able to track your item by going to the carrier’s website and entering the tracking number. Every time the item is scanned, the tracking...
in Commonly Asked Questions | Updated by knowledge_base_team
How can I view my entire sales history?
How can I view my entire sales history?
If you’re a Selling Manager or Selling Manager Pro subscriber, you can download your entire sales history by following these instructions:• Go to your...
in Commonly Asked Questions | Updated by knowledge_base_team
I bought an item as a guest, is there any way to track it?
I bought an item as a guest, is there any way to track it?
You can track an item you bought as a guest by selecting View Order Details in your Guest Order Confirmation email, or Track my package in your Guest ...
in Commonly Asked Questions | Updated by knowledge_base_team
What is the Global Shipping Program, and what is PBI?
What is the Global Shipping Program, and what is PBI?
The Global Shipping Program makes it easy for sellers to ship to buyers in other countries. Sellers send the item to their domestic Shipping Center, r...
in Commonly Asked Questions | Updated by knowledge_base_team

About the Knowledge Base

The Knowledge Base is curated user-generated content featuring answers to the most frequently asked questions.