03-31-2013 11:23 PM
Bought an item that had the shipping listed as $9, but lister is asking me for $7 more after I paid because he underestimated postage costs. Is it legal to raise the shipping price after a purchase? What should I do? Isn't the seller compelled to complete the sale as agreed upon in the contract?
04-01-2013 03:14 AM
No a seller can not (should not) ask for more shipping,
they are only allowed to charge what is the listing.
I would email the seller and state that you will not pay
the extra shipping and you look forward to receiving
The seller can just refund your money, no one
can force him to ship your item.
04-01-2013 05:28 AM
A seller cannot change the terms of the sale after the fact.
If the seller didn't get the S&H correct when the item was listed, too bad for him.
You now want either:
-- the item, or
-- your money back.
To do that you need to file with the Resolution Center here:
Don't take excuses from the seller; keep the process going.
And the process will result in a strike against the seller PLUS your money back.
Like the other person said, he can't be made to ship the item.
04-01-2013 08:13 AM
Since you paid, your seller will need to either ship or refund you.
He cannot charge you more to ship, BUT ebay will not compel them to ship. After the time for it to arrive has passed, you can file an Item Not Received claim and get your purchase price reimbursed.
FWIW, if your seller gets another negative, he will almost certainly be kicked off ebay permanently. It is defintiely in his best interest to ship the item to you ASAP.
Do not mention feedback in any messages to the seller. Just let them know you have paid and expect the item to be shipped.
04-01-2013 06:04 PM
I'm confused. I already paid the 99.99 (90.99 for the item, 9 for shipping). He sent me a pay-pal e-mail bill for 99.99 and said: Note from merchant
original payment amount for ebay auction 190813847400
i was going to re list with correct shipping information , but you denied the request , so just pay the original amount and i'll take the shipping remainder as a loss
I have already paid the 99.99. Ebay is telling me that my total is 205.57 now. It says I paid 105.58 (I only paid 99.99) and that I got a 99.99 refund. I attached screenshots. Am I supposed to do something now?
04-01-2013 06:21 PM
If it's going to be this difficult to buy and item from a seller who makes mistakes, I would go to the resolution center and ask for a refund and cancel the transaction.
Why fight city hall?
04-01-2013 07:45 PM
Do not pay him anything more, especially outside of ebay. You lose anys buyer protection for that payment. Just ask him to ship or refund and then wait.
04-01-2013 08:01 PM
if the refund shows in your pay pal account , then either repay that amount through pay pal or just accept you aren't getting the item.
feedback is all you have left
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