on 08-23-2012 11:53 PM
hi there,I bid louis vuitton sunglasses on ebay n didn't win but for some reason the buyer offer me a second chance so I decided to buy it now but turn out the sunglasses not authentic so I sent few messages to the seller and told her,she told me she never sell fake stuffs and I just realised after check properly,she said on her items is not refund,what should I do?please advise?I know is not impossible to return to her n get my money back in that case I want ebay to do something with her otherwise she will keep selling fake stuffs to other people for sure all I want to say is,we better stop her right?
on 08-24-2012 04:05 AM
on 08-24-2012 12:02 AM
You have 45 days to file a Not As Described case through Buyer Protection.
If your seller continues to refuse to help you, go to the Resolution Center and open a case. You will need to pay to return the item to the seller to receive your refund.
You must open the case in the Resolution Center and wait for eBay to tell you to return the item. You MUST ship back with Signature Confirmation (becuase the item cost more than $250). If you don't the seller can say they never received the item back and you will lose the item and your money.