Buying

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Distinguishing the age of a My Twinn Doll

I find it difficult to distinguish the age of a My Twinn Doll by body tag because we sent my daughter's 1997 doll to the My Twinn Doll Hospital in 2003. She received a new 2003 body, new hair and new eyelashes. She was sent back to us in a hospital g...

Could seller refused to refund becase they've paid tax (on their side) ?

Hi, it is a strange situation I recently met. I made an order in Europe and the item was supposed to ship from French to Japan. But when it arrived my post office it was failed to deliver. I visited the post office and checked that the address on the...

Instructions to request a claim

Trying to open a claim against a seller for an item not received. Ebay instructions note - the item might still be on the way. If you haven't received your item by Feb 22, go to your Purchases and find the item. Then select More actions beside the it...

Offer by Seller gone after click in to detail page

Hi, I have received an offer from the seller is $153.9/RM735.10. However, after clicking in to view the offer details the price changed back to the original price of $162/RM773.Anyone can advise why this happened? It happens a few times. The first ti...

Resolved! Do I have to pay fees for customs for purchasing item from Japan.

Hello. I want to purchase a Virtual Reality Headset from Japan. The total value of the item before taxes is just over $1,390. I am trying to find out if this item counts as a personal exemption. Customs says that items totaling in value that are unde...

Account restricted

I’m brand new, why is my account restricted?

Resolved! Seller sent me completely different item

I am a buyer and I have been scammed by a seller.. This seller obviously knows the ins and outs of eBay because the moment I received my package which definitely was not what I purchased I contacted eBay.. I took pictures and I contacted the seller w...

i end up paying shipping to sell

why after i sell something on ebay,buyer pays shipping,but when i get final amount ebay gives me,i end up paying all the shipping !!!!

An example of what sellers can get away with: Feedback Removal

This is what I was promised by the seller. These aren't exact photos because the originals have been removed, but you get the picture: Authentic black chert arrowheads:This is what I received: A bunch of broken pieces glued together with Bondo and wi...

Why has ebay changed it use to be easy and fun to shop but now its a real pain

Yesterday when I logged on ebay, everything had changed and not for the better. the look is different and can't figure out how to even shop. I like the way things were. So why the changes?

eBay sellers shipping time window is ridiculous

All eBay sellers should be given only 48 hours to ship item to you once you pay. That's why eBay is failing next to competitors like Amazon.Hopefully eBay goes bankrupt

Green Checkmark

Does anyone know how to get eBay to respond to a complaint. I paid for a part for my truck because it had the green checkmark. When I got the part it did not fit. I contacted the seller and he send me a link to send the $123 part back and is charging...

Resolved! I am not able to pay

HEllo,I can not use my wise card to pay: It didn’t go through because the merchant didn’t use extra security checks like 3D Secure (3DS) or PIN. This adds an extra layer of security to the payment.To get going again, ask the merchant if you can pay u...

Money back guarantee

I have been an eBay customer for many years and just found out that an item I purchased and did not receive is not covered by the eBay customer guarantee. How can I determine if an item I wish to purchase is covered? I will not purchase another item ...

refund from seller

Hello, I have such a problem, I returned the phone, but the deadline ran out and eBay did not allow me to extend the appeal, now the phone was returned to the seller. And I was left without money, it’s very disappointing, I can’t do anything. Althoug...