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Answer
mywtbs4
Community Member
Posts: 1
Registered: ‎08-07-2012
Can I still open an unpaid item case even though I initially tried to cancel the transaction and the buyer declined? He still has not paid.

The buyer did not pay, so I opened a cancel the transaction case. He declined to cancel it and said he would pay but never did. Now he is not communicating and I want to open an unpaid item case but ebay keeps telling me the case is closed and to work it out. What are my options to get my final value credit fee back?

Other Answers: 3
divwido
Community Member
Posts: 6,811
Registered: ‎12-05-2005
Answered
in reply to mywtbs4

No, you get one dispute per auction or buy it now.  You've already used yours up.

inceptions
Community Member
Posts: 10,591
Registered: ‎01-20-2005
Answered
in reply to mywtbs4

What are my options to get my final value credit fee back?

 

You have no options. When a buyer doesn't pay, the appropriate case to open is an unpaid item case.

 

Just curious about why you attempted to cancel the transaction instead of opening the unpaid item case...


cute.shoes
Community Member
Posts: 9,339
Registered: ‎02-13-2006
Answered
in reply to mywtbs4

>> What are my options to get my final value credit fee back?

 

You have NONE - now.

Learn from your mistakes.

File the Unpaid Item report - NOT the cancel transaction one.

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