eBay
  • Daily Deals
  • Sell
  • Customer Support

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW


Announcements

The latest news and updates affecting eBay buyers and sellers

Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
How do I contact eBay directly as in email or phone call? Contact us on the bottom page will not put me through. .
Posts: 6
Registered: ‎02-12-2013

I want to email a human being who works at eBay or talk viva phone to a human being who works at eBay. Please!

Other Answers: 12
johnsattic
Community Member
Posts: 11,648
Registered: ‎02-18-2003
Answered
in reply to cjlovesfireflies

eBay ordinarily does not accept emails or instant meesages, only phone calls. If you are not able to get a phone number with a pin that will put you right through when you go to either the "contact us" tab at the the bottom of the page or the "contact us" tab at the top right of the page under the customer support tab then you are doing something wrong, the purpose of those tabs is make sure you don't have a problem easily resolved by looking at the comprehensive ebay help pages and if you do have such a problem, give you the proper phone number and pin to call.

_________________________________________________________________

Everything should be made as simple as possible, but not simpler, A. Einstein
rockydaytona
Community Member
Posts: 5,149
Registered: ‎05-06-2004
Answered
in reply to cjlovesfireflies

there is no email

 

at the top of the page, use Customer Support link which will give you a page to use Contact Us..you will need to enter some key words to get the phone number and a pin number to make the call.

Community Member
Posts: 1
Registered: ‎10-01-2013
Answered
in reply to cjlovesfireflies

Yes, all those standard Q&A's do not fit a special problem, such as:

I won the bidding of item# 300975664044.

But the seller does not want sell/ship his item, because "reserve wasn't met" he said.

There was no reseve on this item.

I asked for a PayPal invoice but seller does respond anymore.

I want to protect other Ebay-buyers for this crook !!

Community Member
Posts: 7,611
Registered: ‎03-26-2008
Answered
in reply to cjlovesfireflies

Shipping: $1.00 ePacket delivery from China

 

Although seller mentions free ship in the title, the official shipping is $1

 

Official shipping is what eBay will go by and don't waste your time contacting them.

 

This seller is currently away until Feb 17, 2013.

 

This is not rocket science.

 

Previous question: http://answercenter.ebay.com/question/Ebay-Stores/Frustrated-Contact-Ebay/900380410

Community Member
Posts: 1
Registered: ‎08-15-2013
Answered
in reply to cjlovesfireflies
I am SOOO upset. A company named Jewelry fashion hut has not sent over 30 items totaling $195.00. Now they are no longer visable on Ebay....WTH What shall I do to get my money
Community Member
Posts: 1
Registered: ‎07-23-2013
Answered
in reply to cjlovesfireflies
I returned item back to sender for refund. I send him 4 messages to give me a refund. He responded that he did give me a refund to check my eBay account. How do I check?
Community Member
Posts: 1
Registered: ‎12-08-2013
Answered
in reply to cjlovesfireflies

 

dear ebay,   veridian309

 

Concerning

Item number:281221203973

the bids that have been placed are completly out of order. meaning this bid stutcure faulty and the bidding needs be started over again.

 

Look at the bid for -      4***7 (396)  $5000.00  Dec-04-13 22:17:58 PST
there is no way this bid could have taken place with the dec 5 prior dates its higher than they were.  And the bid amounts and dates afterwards do not coincide either. take a look and have the seller restart the bidding. and make sure its done right. please:-) just giving you serious feeback.

 

i could be looking at it wrong but its the way im looking at it and hope im right if not disregard please thankyou i left an attachment of the bidding in question

 

veridian309

Screenshot (171).png
Community Member
Posts: 1
Registered: ‎09-08-2013
Answered
in reply to cjlovesfireflies

I cannot get ANY reply form a seller who has taken my payment, received a return, then completely ignore ALL contacts for a refund . Now what ?  The accounbt mane is chinajoe1

Community Member
Posts: 6
Registered: ‎02-12-2013
Answered
in reply to cjlovesfireflies

Why is this such a difficult thing?  PIN number? Certain key words? Really?

 

To johnsattic how can I be doing something wrong if I have no PIN number or no place to enter it?

 

To 2noggins - if it says "no shipping fee" then that means "no shipping fee"' period. THAT is not rocket science.

 

Asking for clarity is not a difficult thing. I have many orders that say free shipping and then conveniently add it afterwards sono it s not just one dollar.

rosie0331
Community Member
Posts: 4,236
Registered: ‎11-27-2006
Answered
in reply to cjlovesfireflies

There is no email support available.

 

eBay expects its users to solve their problems by researching policy and procedure.

 

If you are persistent, you can call Customer Support via Contact Us.

 

Try asking your question here. We are faster and accurate.


Photobucket



Woof! Woof!
rosie0331
Community Member
Posts: 4,236
Registered: ‎11-27-2006
Answered
in reply to cjlovesfireflies

Good grief!

 

All this drama over $1.00 shipping?

 

Pay it and move on.

 

2noggins nailed it.


Photobucket



Woof! Woof!
jackscurlock
Community Member
Posts: 2,563
Registered: ‎12-25-2010
Answered
in reply to cjlovesfireflies

Are you, perchance, using a smart phone to place your orders?

If so, shipping is one of the huge glitches in the application.

 

Using a regular PC or Mac will show the true shipping costs, if any.

 

Good luck

captjack

Damn the torpedoes, full steam ahead.