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karen_szeman
Community Member
Posts: 1
Registered: ‎07-19-2012
How can I get back my refund if The deadline has passed to open a case?

How can I get back my refund if "the deadline has passed to open a case.

The seller sent me a tracking number from UK but I never receive the item over 2.5 months. Even the seller always replied but no solution provided to me. I want the full refund but I cannot open a case in Ebay protection centre. Please help, what can I do?

 

Thanks

Other Answers: 3
ritacummins
Community Member
Posts: 9,837
Registered: ‎05-23-2007
Answered
in reply to karen_szeman

the most common question on the answer center -

 

Buyer lets his buyer protection expire and wants to know what can be done - short answer, NOTHING

 

You have to protect yourself by using Ebay's tools.  If you don't use the tools, too bad.

rockydaytona
Community Member
Posts: 4,945
Registered: ‎05-06-2004
Answered
in reply to karen_szeman

the deadline has passed..

there is no buyer protection when the deadline has passed.

 

*lady*madonna*
Community Member
Posts: 8,106
Registered: ‎10-07-2005
Answered
in reply to karen_szeman

Nothing you can do. You had 45 days in which to file a case.

 

If you paid with a credit card, you could try to do a chargeback through your credit card company.


*There will be an answer, Let It Be.*