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05-27-2012 09:23 PM
05-31-2012 07:24 PM
Folks - this issue appears to be in =all= mobile versions of eBay that I have checked, including mobile web & iPad, iPhone. This issue has been reported to eBay mobile's development team, it is an actual issue, a bug - and if you are a seller that offers free shipping - a pretty major bug that impacts YOUR VISIBILITY & SALES.
Here's what is up:
If a seller offers "FREE SHIPPING" but also offers "GET IT FAST" (as recommended by eBay) with an additional 1 day shipping option, their listing does not show up correctly on mobile as "FREE SHIPPING", it will come up either ';calculated' or 'ask for a shipping quote' - depending on app and view.
I recently went out of town & upped my handling time to 5 days, removed GET IT FAST - and was shocked because I suddenly had a giant increase in sales - while I was out of town. Weird.. when I came back, and reinstated "GET IT FAST" sales dropped..
Now I see why - anyone shopping on mobile sees "GET SHIPPING QUOTE FROM SELLER" instead of "FREE SHIPPING" if I offer additional "GET IT FAST" shipping!!
I can't even fathom how many sales I have lost because of this bug - and because eBay development didn't properly beta test their mobile web / apps before pushing out to the public!