eBay
  • Daily Deals
  • Sell
  • Customer Support
Community Member
Posts: 7
Registered: ‎09-14-2010
How do I contact ebay and get a live person? Is there a phone number that I can call?

I want to contact ebay by phone... how?

 

I have a bidder that has not paid...and has not returned messages.

 

This is the ebay item number

 

140850002926

 

I intially opened a "cancel the transaction" ... and the buyer said he had sent a deposit.... NO SO !

 

I have never received a deposit.... I want to relist this item ...

.... ONLY if I get a full refund from ebay.

 

...But ebay makes it very Very VERY difficult to resolve a problem like this.

Other Answers: 5
Community Member
Posts: 4,629
Registered: ‎07-06-2004
Answered
in reply to jmth52

Its easy if you follow the correct procedures.

 

You can either 1) open a cancellation request,

or,

2) file an unpaid item dispute,

but not both.

 

What is the status of the cancellation?  Did the customer agree?  If the customer did not respond to the cancellation, after 7 days you go back to the resolution center and close it yourself, then you'll recover your final value fees.

 

The problem with a cancellation is that if the customer denies it, you do not get your fees back,and you can not go back and file a non-payment dispute.

 

So in the future, file a non payment dispute in such cases.

 

Put this customer on you blocked bidder list.  Bottom of this page - site map - blocked bidders.

 

If you go to the upper right side of this page, customer support - then click the 'contact us' link, and follow the prompts, you get a phone number and a pin.  But they'll tell you the same thing.

 

Read the help files here for more info ===> http://resolutioncenter.ebay.com/

Upper right corner on this page, click 'customer support'. Type your question into the input box, and click the 'search' button.

This will answer 99% of all questions posted on this board.
Community Member
Posts: 1
Registered: ‎08-06-2013
Answered
in reply to jmth52

I won a car on Ebay gave a $300 deposit on paypal looked at the car not as described. Want to cancel transaction?

Get my $300 back?

Community Member
Posts: 1
Registered: ‎08-01-2008
Answered
in reply to jmth52

I received a by it now price How can I contact the bidders to let them know

what the offer is and if the bidders will bid beyond the offer

thanks paulb4885

 

lynnscollectiblesnstuff
Community Member
Posts: 1,598
Registered: ‎06-28-2010
Answered
in reply to jmth52

hover your mouse over Customer Support>go to resolution center>file a Unpaid Itm Case 4 days after the sale, wait 4 more days,If no payment received,go back and close the case

Community Member
Posts: 1
Registered: ‎08-11-2013
Answered
in reply to jmth52
How do I contact ebay by phone so I can speak to some one about a opened escalated case