eBay
  • Daily Deals
  • Sell
  • Help & Contact

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW


Announcements

The latest news and updates affecting eBay buyers and sellers

Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
How do I contact ebay and get a live person? Is there a phone number that I can call?
Posts: 7
Registered: ‎09-14-2010

I want to contact ebay by phone... how?

 

I have a bidder that has not paid...and has not returned messages.

 

This is the ebay item number

 

140850002926

 

I intially opened a "cancel the transaction" ... and the buyer said he had sent a deposit.... NO SO !

 

I have never received a deposit.... I want to relist this item ...

.... ONLY if I get a full refund from ebay.

 

...But ebay makes it very Very VERY difficult to resolve a problem like this.

Other Answers: 5
Community Member
Posts: 4,629
Registered: ‎07-06-2004
Answered
in reply to jmth52

Its easy if you follow the correct procedures.

 

You can either 1) open a cancellation request,

or,

2) file an unpaid item dispute,

but not both.

 

What is the status of the cancellation?  Did the customer agree?  If the customer did not respond to the cancellation, after 7 days you go back to the resolution center and close it yourself, then you'll recover your final value fees.

 

The problem with a cancellation is that if the customer denies it, you do not get your fees back,and you can not go back and file a non-payment dispute.

 

So in the future, file a non payment dispute in such cases.

 

Put this customer on you blocked bidder list.  Bottom of this page - site map - blocked bidders.

 

If you go to the upper right side of this page, customer support - then click the 'contact us' link, and follow the prompts, you get a phone number and a pin.  But they'll tell you the same thing.

 

Read the help files here for more info ===> http://resolutioncenter.ebay.com/

Upper right corner on this page, click 'customer support'. Type your question into the input box, and click the 'search' button.

This will answer 99% of all questions posted on this board.
Community Member
Posts: 1
Registered: ‎08-11-2013
Answered
in reply to jmth52
How do I contact ebay by phone so I can speak to some one about a opened escalated case
Community Member
Posts: 1
Registered: ‎08-06-2013
Answered
in reply to jmth52

I won a car on Ebay gave a $300 deposit on paypal looked at the car not as described. Want to cancel transaction?

Get my $300 back?

Community Member
Posts: 1
Registered: ‎08-01-2008
Answered
in reply to jmth52

I received a by it now price How can I contact the bidders to let them know

what the offer is and if the bidders will bid beyond the offer

thanks paulb4885

 

lynnscollectiblesnstuff
Community Member
Posts: 1,645
Registered: ‎06-28-2010
Answered
in reply to jmth52

hover your mouse over Customer Support>go to resolution center>file a Unpaid Itm Case 4 days after the sale, wait 4 more days,If no payment received,go back and close the case