eBay
  • Daily Deals
  • Sell
  • Help & Contact

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW


Announcements

The latest news and updates affecting eBay buyers and sellers

Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
Where do I find a buyers email address?
Posts: 4
Registered: ‎08-20-2011

I sold a pair of shoes and have sent the buyer invoices. She keeps telling me she hasn't gotten them and I want to send her an invoice directly to her email.  Where do I find her email address?

Other Answers: 8
craneclimber1
Community Member
Posts: 8,591
Registered: ‎06-06-2011
Answered
in reply to gracefulll

since you are in contact with the buyer...why don't you just ask them for their email address?

 

22shoes
Community Member
Posts: 6,802
Registered: ‎05-22-2005
Answered
in reply to gracefulll

The most recent pair of shoes you sold was on 8/15, 6 days ago.

 

Sounds like they are simply stalling.

 

File the UPI & move on.

22shoes
Community Member
Posts: 6,802
Registered: ‎05-22-2005
Answered
in reply to gracefulll

The buyer doesn't need your invoice.

 

All they have to do is use the pay  now button in the listing or on their my ebay page.

 

After 4 days from EOA, file the UPI.

They can use the pay now option there too.

pi_r_square
Community Member
Posts: 18,695
Registered: ‎02-25-2003
Answered
in reply to gracefulll

Not sure how to get around this one since she ignores the obvious

 

Probably time to educate her.

Complete the Unpaid Item process, and let eBay do so.

 

Visit the eBay Resolution Center to learn how to solve your problem.

 

 



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help
mr_lees_deals
Community Member
Posts: 7,614
Registered: ‎12-06-2005
Answered
in reply to gracefulll

Advanced search above, find contact info. You'll need the item number.

 

LC

“Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” Zig Ziglar
Community Member
Posts: 4
Registered: ‎08-20-2011
Answered
in reply to gracefulll

Thank you everyone. I have asked her repeatedly for her email address but she keeps answering me that she has not gotten an invoice.  *SIGH*  It appears she does not check her eBay often, to look at her messages.  Not sure how to get around this one since she ignores the obvious.

 

You know how people can be...........!

Community Member
Posts: 4
Registered: ‎08-20-2011
Answered
in reply to gracefulll

OK so eBay mailed me her location, state, name, phone number..........but not her email address.  Strange. The one thing I wanted to contact her and is part of her "contact info"- eBay leaves out.  I filed the non-payment report, I'm done.

mr_lees_deals
Community Member
Posts: 7,614
Registered: ‎12-06-2005
Answered
in reply to gracefulll

But 22 is correct, an invoice is not needed for one to pay although there are some buyers who do insist on one.

 

LC

“Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” Zig Ziglar