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Current and resolved technical issues - updated as of 04/23/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

EBay screen is blank can’t search

Tried to search and page comes up blank

Unable to purchase and print ebay standard labels

I have not been able to purchase and print ebay standard labels for the past 4+ days. I've cleared cache and data, changed browsers, even changed dimensions of envelope (eventhough I have used the same size as required for a very long time) and tried...

Ebay listing tool not working - anyone else?

Trying to list items, but I get the "this is embarrassing" message and then no help and no updates that I can see. Anyone else?

Global Error - Well this is embarrassing error

Need help please, keep getting this error. Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later.I have logged out and back in, cleared my cache, tried different browsers as well as incogn...

no option to choose "used" when listing an item for sale. only option is "new".

i listed a used makeup mirror, but "condition" option only is "new".

Loading pictures

I am unable to load pictures, even though they are in the correct format.

Ebay's feedback process and support is ridiculous

We've moved this thread to the appropriate board, please click the link to find the new location.

Listings not showing up in store or search results

I encountered an interesting problem. I have over 6000 active listings but none are showing up on my eBay store (I have an active Premium store subscription) or on search results...unless I change the "ship to" country on the top of the eBay page. I ...

Is eBay consistently down for anyone else?

For the past few months as I am listing- eBay just shuts down. I get the "We Looked Everywhere" page and the "Where's all the stuff" page almost every time I am trying to upload a bunch of stuff. I then have to wait 10-20 min for it to come back, ver...

Has eBay Changed Colors from Blue to Green on some sceens?

Is anyone else experiencing color differences in the "Check Mark" Success Your Listing is Updated? OR The Promoted Listing Column showing Green Color of Promoted Listings instead of blue? Different than yesterday and previously for me?

Zoom feature has vanished. Can eBay please sort this out, it will throttle sales

The fabulous Zoom feature has vanished, absolutely vital to sellers & buyers of niche, collectables & jewelery, leaving us with nothing other than the as good as useless Click to Enlarge . This has been gradually removed over a period of a few months...

Buyer’s Order suddenly got cancelled by Ebay

Buyer made an order on April 19th. The next day I found out from Ebay app sold page the order got cancelled but I didn’t even click on cancel order. I thought the buyer cancelled the order but found out later the buyer didn’t cancel it. Can anyone pl...

Ebay Orders may contain incorrect shipping address

We recieved this message from Ebay this morning: On April 7, an issue generated errors in the shipping addresses associated with some buyer orders. Please confirm the buyer’s shipping address by reaching out to the buyer on any orders placed after Ap...

Can’t use any of my controls. Can’t use buy it now, add to cart, add to watch list.

Can’t use any of my controls. can’t use buy it now, can’t add to cart, can’t add to any watch list. This is very frustrating. A seller made me an offer and I couldn’t even accept it. I can buy anything. This is awful. I have always used my I pad and ...

New image viewing experience is awful!

EBAY, if you're listening, the new image viewing experience is awful. You seem to have removed the ability to pop the image out into a new window to view a full size image. That was far better than the new "magnified" image within a much smaller foot...