The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 12-16-2012 06:03 AM
When trying to print shipping labels using the new ebay format, I constantly get "unable to retrieve shipping label, error 10027". It takes retrying 6-8 times to get a label to print. Everything was simple until they put FedEx as an option.
11-06-2013 05:53 AM - edited 11-06-2013 05:54 AM
Ebay should hire someone to fix this issue. I didn't have this problem last year at all and it didn't start till they started updating and changing their pages around.
For all the people who sell on ebay and pay a fee to do so and have trouble printing the label, ebay should reimburse us for the time we wasted trying to print a label that should take minutes to do and ends up taking a half hour or longer.
This is time we could be using listing more products. Someone there needs to fix this. The forums are full of sellers with the same issue as this. This should be taken as a priority issue.
on 07-09-2013 08:50 AM
Found this answer on another post and it worked for me: Go back to the PayPal email you received with the payment info. Click on the transaction id link (currently, at top right of email). This will take you to the PayPal site (if you are logged in. If not logged in, do so and then you will get to the transaction info.. At the bottom of the page, there is a link to print postage. Purchase it from there.
on 12-16-2012 06:33 AM
There seems to be a lot of problems printing labels. Don't know if it will help but there is a discussion at
09-20-2013 06:24 PM - edited 09-20-2013 06:25 PM
the issue may be that these smart..sses in paypal and e-bay do not let you use a credit card. i tired today several times, but got error 10027 all the itmes. as soon is i used my bank accout, it went smoothly. thyy just too greedy and want to make extra few cents on you.