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Community Member
Posts: 1
Registered: ‎01-09-2012
Why i can't open case

I am sorry. Why i can't open case, My items not delivered and seller not want refund money. and 45 days not left. but i can't open case  why?


Other Answers: 3
Community Member
Posts: 20,920
Registered: ‎01-23-2011
in reply to ulvi_abbasov

If I am reading your question correctly, it has not been 45 days, so your buyers protection is still intact. You MAY be trying to file too soon. If this was an international purchase, you will need to wait at least 21 days, and maybe even 30 days; or ebay will not allow the case to be filed because the shipping normally takes at least 3 weeks.

Community Member
Posts: 389
Registered: ‎05-16-2009
in reply to ulvi_abbasov

is it more then 45 days if so u cant open a case anymore why did u wait so long

Community Member
Posts: 127
Registered: ‎11-21-2011
in reply to ulvi_abbasov

If you mean 45 days are over, you won't be able to file a claim now.  If it's still within those 45 days, you can file an item not received claim against seller.  If it's too late and you used a credit card, you might get money back that way.

Before you criticize a person, walk a mile in their shoes