The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 10-11-2012 03:41 PM
My labels are printing incorrectly. I print postage through ebay and use an 8.5x11 sheet with two labels per sheet. The last time I printed labels, several months ago, everything worked great and the label would print "landscape" on the half sheet of paper, allowing me to use the other half for my next label. To my knowledge no settings have been changed on my computer or printer, however, now my labels are printing "portrait" and one label is printing on both of the labels. I cannot figure out how to fix this. The closest I came was by clicking on the "open the label" link and from there going to print preview and again changing it to landscape. BUT this causes problems because even if I click to print only the one page, three more pages always print out (all of the label) AND the dotted line at the bottom of the printed label carries over to the blank label. When printing a second label those dots appear under one of the bar codes so it does not work either. Any help would be GREATLY appreciated! I've attached a copy of what the label looks like when printed. (I labeled "top label" & "bottom label" on either side of the line that separates the two labels for a better reference).
on 10-11-2012 03:48 PM
it's possible the setting did get changed, when you print another label, click preferences when the print box comes up and change it to landscape if you don't want the receipt.