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Current and resolved technical issues - updated as of 04/18/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

New listing filter not showing for saved searches

On Android, I can't choose to have all listings shown when loading saved searches. The toggle that used to be above sort by is not showing.It works when searching from fresh but when using any saved searches it will default to new listings only and n...

App erasing price and shipping details

I switch between the app and the desktop version when I list items (upload the photos to the app, then edit details on the website). Every time I do this (save on the app and then go to the desktop site), the price gets erased, and the shipping detai...

Unable to add to wishlist - Wishlist not at capacity

For the past few days I’ve been unable to add items to my wishlist. I’m getting a different error than the one I usually get if my wishlist is full, as well. “No items were added because there is not enough space on the list for all of the items.” I ...

Can’t send offers from eBay app after update

After the most recent iOS eBay app update, I am now unable to send offers from the app. When you try to select the item you’d like to send an offer for, the item is grayed out and it will not let you select it or send an offer for it. This applies to...

Resolved! Issue with my listing - seems to be an issue with my account

I keep getting a warning message that I have reached my limit - which was impossible I have only isted 10 new things for the month. I increased my limit and I am still getting this message. It is saying that I reached my max of 2,000 listed items - I...

Saved searches are not bringing new or any results.

For the last 2 days, my saved searches tab does not show any new listings even though I know there are! I have searches saved on new in box items and the message “no results found” pops up but there are 7-10 new items listed in the blue tag on the se...

Resolved! Ebay page running super slow on Firefox.

Is it Bitcoin mining? Seriously, just starting it on my laptop, the processor goes nuts. Everything slows down. I wait like 8 seconds for "search items" to become operable. I use latest Firefox, and my HP Envy is otherwise superb and does not show th...

Customer unable to check out

A customer reported issues with not being able to check out. I have had a drastic decline in sales. I have tried to redo listings incase of an error with my listing -but still minimal traffic and then I was advised by a customer they tried to purchas...

Ebay ip/url whitelist for website and app

Contacting customer service to ask about Ebay ip/url whitelist for website and app. No one know what that means. Any help in getting an updated listed posted?

CHANGE IN SOLD ITEM COUNT IN EBAY APP

Hello,Has there been a change to the way 90-day sold item counts are calculated on the app? One evening the count is correct at around 1800 items...the next morning the count is 1176 which looks more like an order count. Any information would be appr...

Unable to receive notifications

My notification settings are on but I am not receiving them and also the minimum of offers are blank and not showing up and it’s automatically declined if it is under the minimum.

No option for tracked 48 hour Royal Mail shipping any more for Standard Letter size

Since the addition of the new postage options (Evri, DPD etc) there seem to be a problem with Royal Mail shipping options. If you select a standard letter size, and under 100g, then you only receive 2 versions of the 'Large Letter' postage option. Th...

I'm growing tired of discovering my items are not selling due to muddled up listings.

I'm growing tired of discovering why my listings are not selling due to muddled up listings. All experienced buyers surfing "Buy-it-now" listing know how to find lowest current prices by sorting listings to lowest price first. When this is done often...

Unable to Purchase International Listing

I'm from the UK and I am attempting to buy an item from a US-based seller who sells internationally, but I'm unable to despite the seller assuring me they have international shipping turned on. I can purchase their other items as they have internatio...

How can I disable 2 factor authentication?

How can I disable 2 factor authentication? At this link it says 2fa is required. I don't want it because using the website prompts for 2fa confirmations VERY FREQUENTLY.https://accounts.ebay.com/acctxs/mfa-hub/enrolled Why is my account special where...