The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 04-03-2012 07:40 PM
Is there anyone of you knows the ebay customer support direct email?
I have some questions need to refer to them.
on 07-31-2013 09:52 PM - last edited on 02-18-2014 06:22 PM by hawk_s
Good luck with that I have tried for two weeks. No email or phone number. stilll can send me 4 to 5 emails a day, however have absolutely no interest in helping me solve my problem.
on 11-24-2013 10:30 AM
they have no customer support .they make you call them and wait on hold.
Yesterday, I spent 47 minutes mostly on hold, transfered to 3 different people none of who could help me. They said they would have someone call today; which they did so I am on terminal hold with them again right now. All I want to do is list more items;however I have reached the dollar amount imposed on me by Ebay of what they will allow me to list . they have to " re-evaluate " my account. with the fees they charge on each item plus paypal fees, you would think they would be able to afford more people to answer their phones. the only reason they still are in business is because they have a monopoly.
on 01-01-2014 06:27 PM - last edited on 02-18-2014 06:27 PM by hawk_s
Ebay won't do emai. Different answers every time you talk with them. If they used email they would have to honor their own response. They say "work with your customers to resolve issues". But they don't follow their own advice. They kick people off without working with the seller to make sure that they succeed.
on 04-03-2012 07:45 PM
no-- there's only calling now, unless you are reporting something.
if you need help with something you should ask here, responders are (sadly) more knowledgeable than the CSR's......
on 12-20-2012 01:07 PM
I feel that Ebay's past method of payment was fine as it provided protection for both the seller and buyer. I do not like the fact that ebay now forces you to provide a credit card to allow a buyer to steal or extort money at "ebay's discretion". I want to sell a gold chain. With the new "law" the buyer could do all sorts of things and send it back knowing for sure he will have his money refunded. This is going to set up a lot more fraud as buyers are more easily anonymous than sellers. Paypal has lots of rules in place already but at least the seller has SOME protection albeit not much. With this new policy the seller is just handing his credit card to Ebay and hoping not to run across a relatively clever thief of which there are millions...
on 12-19-2012 05:48 AM
I am new at eBay, i ordered some stuff on december 12 2012, click proceed to checkout and paid via paypal, latter I got an email from eBay, titled We were not able to process your PayPal payment. When I check my PayPal account and my credit card stamen I see that the charges were maide for 11 different sellers total of $ 35.10. Can anybody help me, please?
on 12-06-2013 06:27 PM
I received below item 11-04-13, but i didnt receive other item yet, pls chech what is the reason for delaying delivery above item.
on 04-03-2012 07:47 PM
on 09-11-2013 04:24 PM
on 12-06-2013 11:20 PM
on 02-23-2013 02:47 PM
I write to someone who can tell me what shoud i do? when i want to list my item i get this message:
Message 1 of 1
Please read. Your response is required.
As a precaution, we have limited the activity on your eBay account until we receive additional verification information from you. We sometimes need to do this to make sure that eBay remains a place where members can buy and sell with confidence.
To have this restriction lifted, you need to become PayPal Verified* and then link your verified PayPal account to your eBay account. Once you've completed this process, you'll be able to sell on any eBay site worldwide.
If you're already PayPal Verified, you just need to link your verified PayPal account to your eBay account. For instructions, please click the link below for the eBay site you're registered on.
Australia | Austria| Belgium| Belgium French| Canada| Canada French | France | Germany| Hong Kong| India | Ireland| Italy| Malaysia | Netherlands| New Zealand | Philippines| Poland| Singapore | Spain | Switzerland | Taiwan | United Kingdom| United States| Other
I cant have paypal in serbia,i have skrill as payment option and I am verifed there...so if someone can tell me what should i do?ebay customer support?
on 04-03-2012 07:48 PM
May I know what are the rules for those duplicate items?
As for my items, most of them are different and usually I will name them as "Old Hong Kong Actress Photo #1" or "Old Hong Kong Actress Photo #2".
However, ebay has sent me an alert where I had listed duplicate items.
Do you mean I can't list the photo and differentiate them by numbering at the back?
Kindly need clear instruction as all my photos are mostly actresses. Besides, some photo I do not know their exact name. Hence I can only named it as "Old Hong Kong Actress Photo, followed by a numbering".
Hope you will look into my case as I have no intention to list duplicate items. Besides, all my items are NOT duplicate since they are different in term of their size, condition and appearance. Hence, I have no idea why ebay warn me about the duplicate listing.
If it is due to the title naming, please do inform me and I will make appropriate action.
Thank you and need you advises.
on 09-30-2013 05:35 PM
Hi my name is eric behie and i got wrong item delivered to me. I got a ac adaptor for my computer is not the right one i ordered i was trying to call but i can't wait 78 minutes.
on 12-19-2013 08:13 AM
This email may not apply directly to you but i am hoping through your good office that this email be passed to someone who is in a senior position at PayPal.
Here is my problem with PayPal.
i have been using PayPal to pay for items on ebay and have them shipped to my Fl33178 address in Miami. I tried using payPal at another merchant and the payment was denied by paypal ( reason "unconfirmed address"). I have written to PayPal many times and I have also called them, but no help seems to be forthcoming.
When i finally get through to paypal by phone after long and excessive waiting, some excuse is given to support the reason for denying the payment.
However, on one occasion, their response by email indicated that the problem was caused by a paypal security problem and if i try again, the transaction would be completed. I tried many times after and each time the transaction was denied by paypal, unconfirmed address.
This has left me quite frustrated. The problem is further compounded by the fact that earlier this year, someone was able to fraudulent use my paypal account to purchase an item and have it shipped to an "unconfirmed address". In order to get the situation, i had to file a claim and wait until paypal carried out their investigation.
But this time, I the legitimate owner of the account is being denied access to my account for the same reason. As the rightful owner of this account, I have used paypal to pay for many items and have them shipped to the same address that is now being deemed "unconfirmed".
The truth is, if i could get my items from a source other than ebay, i would gladly close both my ebay and paypal accounts so that i would have no further dealings with paypal.
I hope you can assist by passing this email to someone senior at paypal. If you want me to furnish any other documentation, my email address is firstname.lastname@example.org
on 12-29-2013 08:03 PM
I was supposed to have received a refund from eBay after I submitted a support case. The automated email that I received from eBay said that the refund was going to be issued since Dec 18th.
on 02-17-2014 07:41 AM
Hi my name is hector and I was bid for a furnace and I offer 350$ but it was sold for 306$ I don't understand why he sold it for 306 when I offered more. can you guys answer to me that.
on 01-07-2014 08:00 AM
I have been hacked by buyers that pay for the item, wait for the shipping label to be printed and tracking information sent, then they ask for a refund. So they get the item and the refund. This has happened to me twice. And then they can leave bad feedback for you but you can't leave it for them to warn others about what they are doing.
on 12-29-2013 08:04 PM
I was supposed to have received a refund from eBay after I submitted a support case. The automated email that I received from eBay said that the refund was going to be issued since 18th of this month (December).
on 12-06-2013 11:21 PM
on 04-04-2012 06:36 AM
no listings have actually been removed have they? as long as they have a difference in the title and a different photo they are not "supposed" to be removed, maybe the title is so close the ebay bots are sending you the warning automaticly to make you aware they are close, which you already know....if listings have not been removed as duplicates, i would just keep listing them the way you have.
on 08-19-2013 02:42 PM
i just sold something from ebay by 08/19/2013 amount $125 i just sold it from ebay because ebay send me a notice that i can sell it for free but now when i sold my item ebay charge me for $12.50 as fee !!!!!!!!!!!! i want to know how come you send me message that i can sell it free but now you charge me ?!!!!!!!!thanks
on 07-19-2013 03:16 AM
on 04-03-2012 07:58 PM
you might have better luck contacting ebay on the ebay site closer to malaysia.
on 11-11-2013 03:53 PM
on 02-16-2014 01:16 AM - last edited on 06-10-2015 09:36 AM by dm_karen
Is there anyone of you knows the ebay customer support direct email?
I have some questions need to refer to them.
In order to get half the money back, I need his address that I have not got. Hope you can provide me with it.
on 08-05-2013 11:38 PM
We need some information about the costs on selling products on eBay.
We are a famous retailer and we are planning to operate from Singapore (we send products from Singapore to Australia). The returns should be sent to pour local partner in Australia. I am writing to you to get some useful details about the packages provided by eBay and the costs.
We are estimating our sales and price range as below:
-Monthly sale 50 To 100
-Price range 50 to 150
If you need any details please do not hesitate to reply to this email.
on 09-21-2013 02:37 AM
Im very sorry to writte you here, but I dont know where to solve my problem.
I opened my ebay store but I still have only 10 items limit for listing. I really dont know who can help me, because I tried to call to ebay numbers for help... unfortunatelly the operator told me taht the numbers dont exist?
The name of my store is mickeybakeware
Im so desperate now, cause I pay for ebay store and I cant sell more than 10 items in field where 10 items is very few...
Thank you for your help in advance