eBay
  • Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact
  • Merry Christmas

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
what happens when the post office loses a package
Posts: 1
Registered: ‎12-25-2010

what happens when the post office loses a package

Other Answers: 2
silverstrad
Community Member
Posts: 13,417
Registered: ‎03-11-2003
Answered
in reply to countylinesales68

The seller refunds the buyer in full.

 

And if the item was insured, the seller can  make a claim with the PO.

mr_lees_deals
Community Member
Posts: 7,620
Registered: ‎12-06-2005
Answered
in reply to countylinesales68

Sometimes they find it and sometimes they don't.

If the item was insured they will pay the sender the insured amount. Items are not considered lost until after 30 days for slow mail and 21 days for faster mail such as Priority.

 

No insurance? The sender takes the loss.

 

Why do you ask?

 

LC

“Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” Zig Ziglar