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on 04-13-2013 04:07 PM
I marked an item as shipped and printed the shipping label i never shipped the item ended up having to refund the customers money and now i cant mark it as unshipped and cant refund my shipping costs
on 04-13-2013 04:10 PM
Upper right on this page, click 'customer support'
Type 'void label' in the input box, click 'search'.
You'll get a help file on the label void process.
on 04-13-2013 07:42 PM
You have 5 days or 120 hours to void a label. If it isn't voided in that time limit, then you can't void it. If you can void the label, it will take 2 to 3 weeks to get the money back in your PP account.
On the left side of My Ebay, under Sell, Shipping Labels. You can Void a label or Print another Label.