The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 11-20-2012 01:19 PM
I tried updating all and it didn't resolve my issue. I still can't print labels from ANY computer I try. I've shut down my store till they can figure it out. There is NO ETA on resolving this for me. I've called every day to see if there is an update and still no resolution to my issue.
on 12-24-2012 09:27 AM
So here is the problem. One of the address lines has too many charactors. If you click the "change" link next to the buyers address you will see the error (why the error message itself couldn't just do that, who knows?) Then just take a portion of the line that is too long and cut and paste it to the next line. Problem solved. This was a nightmare for me too; even now I sometimes forget and have to go to my handy "error number reference book" that I created!
on 11-24-2012 09:46 AM
I keep contacting them and they still have NO ETA or work around. I have put my shop on vacation until they resolve this. Actually, this has put such a bad taste in my mouth with ebay and their lack of any type of fix, I'm thinking of just closing down for good. I do this on the side and don't have time to stand in line at the post office to get this stuff shipped out.
All I have to say is any member who gets this error (Good Luck) contact ebay or it will never be resolved, it's an issue with your account.
on 04-17-2013 01:29 PM
My thoughts are our computers have been hacked, I say so, due to I have received info, email as to my paypal account being given limits...though did not respond and called paypal direct themselves...it was bogus. II aslo have received info to my gmail accoun tha tsomeone from china has tried to access my gmail account twice. From ebay...trt to print labels and a pop up takes over the area where you click to print labels, then all these other thingspop ups all over my ebay page start happening. this is only happening to me on ebay though . Received a msg as to MOZCRT19.dll file missing. If you receive this...do NOT install it!!!
Link to read
I work on my own computers, though am not the genius of sorts as my partner who passed last year, but will update as I find things out. I will be looking into this further and will update as I find things out.
on 11-10-2012 08:35 AM
Since you seem unable to print from any browser, do you have the latest versions of JAVA and FLASH and ACROBAT READER?
on 01-11-2013 12:29 AM
none of these were fixes in my case. i have all the latest updates, i was in the middle of printing a number of orders, and the addresses weren't too many lines.
ebay was having internal errors or unannounced down time due to maintenance and inconvenienced us. it had no problem billing the amount to my paypal, but could not print the label