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Just make sure to return the shoes with tracking/delivery confirmation to prove he received them back, they refund after item confirmed received. In the future just open the item not described case after notifying seller you have a problem.
Yes, your seller was trying to trick you into losing your Buyer Protection.
It says right on the cancel request to not accept unless you have been fully refunded.
Send the shoes to the address in the RC by cheapest means with online viewable DC.
I would, after it is all over leave appropriate feedback of this seller's dishonesty.
50% restocking fee? Thats beyond outragous. Anything over 5% imho is a little steep for a straight return, and any restocking on an SNAD is wrong.
Well, if it is the wedge sneaker, they have a 10% restocking fees listing in their return policy, to cover the free shipping.
I think that the comment about the 50% restocking applied only to items returns with damaged or missing box which I am guessing they can enforce, since they are only required to take the return if the item is returned in the condition received.
I imagine this issue comes up often for shoe sellers.
So, as far as I can tell the 10% restocking was there all along.
Perhaps it was for a different item though.
I have an item that I sold and waiting the return. I opened a case and eamiled the buyer instructions on returning and to make sure she responds to the opened case.
I'm not sure why people think the seller in this trasactionl is dong anything but protect herself from not being able to get credited he fees that Ebay & PP took st the time of the sale. As a seller I don't want to refund the money until buyer agrees to close case once I receive the item. If I refund w/o closing I'm not protected and will lose mt fees if the buyer chooses to ignore case.
Am I missing something?