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Community Member
USPS missent and forwarded??
Posts: 36
Registered: ‎01-09-2012

I have a customer complain that he did not get the item.

So I checked the USPS tracking status and it says "missent" and "forwarded".

What is causing this?

And what should I do under this situation?

Other Answers: 4
jenny_lake
Community Member
Posts: 914
Registered: ‎02-17-2003
Answered
in reply to fashionts

Assuming that the parcel was properly addressed, USPS mistakenly sent it to the wrong place.

 

After recognizing that, they have now sent it to the proper address.

 

Explain that to the buyer and ask them to be patient.

 

 

 

 

skullishbones
Community Member
Posts: 1
Registered: ‎04-13-2012
Answered
in reply to fashionts

i have got a message about that same name MISSENT..yesterday and i wanted to know will my package come in today on saturday..cause its in New orleans and thats near where i live..so should i get it in today ? heres proof--->

 

Missent

April 13, 2012, 7:30 am

 

Registered Mail™

Arrival at Unit

April 13, 2012, 4:11 am

NEW ORLEANS, LA 70118 :-(

Community Member
Posts: 1
Registered: ‎12-22-2009
Answered
in reply to fashionts

I am having that same issue! Did your customer ever get their item?

 

Thanks!

Community Member
Posts: 2,178
Registered: ‎12-11-2010
Answered
in reply to fashionts

I  had that happen recently - the USPS 'misrouted' my package back to me. At least they caught their error and included it in the routing details so my buyer didn't think it was me being late on shipping.

Direct your buyer to that tracking status so they can see the dates, etc. Hopefully they will be understanding.