The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 08-26-2013 10:48 AM
I bought something from ebay and forgot to change my address after I moved. However, the seller used USPS to ship and I had a forward in place 3 weeks before.
USPS delivered the package to my old address and the new resident claims he did not get the package. USPS now says there is nothing they can do about it.
Surely this is not right? Yes I made a mistake but they should have caught the package and ship it to my new address also right?
on 08-26-2013 11:12 AM
The Seller shipped the package to your confirmed address which you did not update. Forwarding offers only limit forwarding, the post office is now charging for complete shipment. Did you pay for the forwarding?
Premium Forwarding Service®
Taking a long vacation? Or an out-of-town assignment? Make sure you don’t miss any bills or other important mail. For a weekly fee, we’ll hold your mail, package it up, and reship it to you each week by Priority Mail®.
Here's how Premium Forwarding Service (PFS®) works...
Some packages will arrive at the temporary address with postage due...
To sign up, go to PFS Online® or stop by your local Post Office with 2 forms of ID and evidence of residence at the primary address.
If you sign up online, you pay for the service with a credit card. The $15.00 enrollment fee must be paid when you sign up, but weekly installment fees of $17.00 are processed as recurring payments. Your first recurring payment is processed on the start date and, thereafter, recurring payments are processed each Wednesday until your requested end date. The PFS Online option is not currently available for PO Box™ addresses. Please note that you may only make changes to a PFS Online order if your initial request was submitted online.
Making Changes to Your PFS Online Service
PFS orders ship weekly on Wednesdays. If you need to change your PFS Online order, please note these important deadlines…
This happened to my wife and myself when we shipped to a Buyer. Item marked shipped and worked with the Buyer for a month before she even stated that she moved and she was mad at us for shipping to her old address. She moved a short distance away and didn't want to go over and ask if the package was there. In short, with lack of action and not updating confirmed address, my buyer tried to shift fault to my wife and myself and said "They wanted their item replaced because we should have known she moved" Than she opens a case against us and left negative feedback. Needless to say, the case was closed in our favor and the feedback was removed.
If you are the buyer and you moved, update your confirmed address! Review forward information on the Post Office site because the forward expires or cost money. Don't leave yourself in a bind.
on 08-26-2013 10:50 AM
That is something you'll have to take up with the Post Office again. Your seller did his job.
Do make sure you change your address in your eBay and PayPal records now.....
on 08-26-2013 12:56 PM
In response to comments left for me in my response
" I have moved 5 weeks ago and USPS did not forward ANY mail to my new address."
If you moved 5 weeks ago, your package actually could be held at your old Post Office. The Post office now states give it a week before they start forwarding. Krizzy, give a call to your local Post Office and that might be the answer. For Packages there are different actions for type of service with forwarding. Post office is trying to push people to the Premium Service...Good Luck.
"On a sidenote, I can't believe people are so rude to "steal" someone else their package or mail...."
I agree with you, the stealing is wrong, but increasing each year on eBay.
"I would not even dream of holding the seller responsible for my own mistake so I am amazed that you had to endure that from a buyer."
Thank you, what I hated was that I did ship a new replacement item out the first time she brought it to my attention even so the Post Office would not cover the insurance since tracking stated delivered and when they talked with the Postal Rep that he said he delivered it. When the 2nd item was delivered, and she said it delivered I pressed her for the reason for non delivery. It took her another 17 days before she said she moved. And each email I asked her to confirm her address since I made a 2nd delivery at my cost and she said in all the emails everything was correct on the her address. Grrrrr, than she leaves a negative and on the last day she opens a case. This happened about 7 months ago and the Post Office is still investigating.
Do I understand correctly that the tracking information shows the package delivered?
Packaged showed delivered with my instance and I think it might have for Krizzy.
If not, it may be returned to the seller who could ship it again after you pay the freight.
I hope so for Krizzy, but if an item shipped with media mail does not have return service compared to a package that might be express. I have only had 1 package ever returned because the Buyer's forwarding service expired. To get my package back it cost me Ten Dollars to get my package back from the Post Office.
on 08-26-2013 12:19 PM
You want advice, take this up with the postal service, your seller, eBay and PayPal all did exactly as you instructed them to do.
And change your address here and with anyone else that might mail you something.
on 08-26-2013 11:21 AM
Your post office not following your forwarding request has nothing to do with ebay or the seller. It is not something the seller or ebay is responsible. Tell your post office you want to file a claim due to their error of not following forwading request in place. good luck
on 12-16-2013 12:04 PM
If you put in a change of address with the USPS and have a confirmation number... well - here is the answer for future reference. USPS DOES forward packages locally at no cost and will forward packages non-locally at a cost to you if it weighs more than 16 ounces. Please see the USPS Website. http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USP
MAIL CLASS FORWARDED FOR...
|First-Class Mail® / First-Class Package Service / Priority Mail® service||12 months|
|Priority Mail Express® service||12 months|
|Standard Mail®||Only forwarded with specific instructions from the mailer|
|Standard Post®||Locally for 12 months|
|Package Service Mail (includes Library Mail, Bound Printed Matter, Media Mail®)||Locally for 12 months|
on 08-26-2013 10:52 AM
Forwarding your mail is not the same as agreeing to pay forwarding for parcels to a new address. Did you agree to and request that service.
How does one forget they recently moved?