eBay Community


The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section


Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!


Marketing image for Groups Section


The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now


Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile


Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
The seller shipped my package to the wrong address. What do I do?
Posts: 1
Registered: ‎07-15-2012

I think the seller shipped my package to the wrong address.I emailed them but I got no responce yet.What can I do?Can I ask for a refund or what?

Other Answers: 4
Community Member
Posts: 22,550
Registered: ‎10-07-2005
in reply to mongo28280

The seller is obligated to ship to whatever address you had on file.

If you had the wrong address on file, hopefully you had forwarding service with the USPS.


Correct your address on file immediately.

Robot Indifferent
There will be an answer....Let It Be.
Community Member
Posts: 13,417
Registered: ‎03-11-2003
in reply to mongo28280


The seller would have shipped to the address that PayPal gives them.

If this is not the correct address, then you should indeed correct it ASAP.

Should DC show that the parcel is delivered, there is nothing that you will be able to do about it, except hope that the parcel is returned to the seller.


Community Member
Posts: 26,373
Registered: ‎01-08-2007
in reply to mongo28280

Did they ship to the wrong address because you have the wrong address in ebay/paypal?  Do you need to update it?  Seller's are obligated to ship to the address that is in paypal.  If you have the wrong address, then you need to update it in both ebay and paypal.  And if the package is returned to the seller, then you will have to pay for shipping again.  If the address is okey in ebay/paypal and the seller did the address wrong then they will have to pay to ship it again.  If you can't reach them thru ebay messaging then you can get their contact info and call them.  Advanced next to the blue search box and on the bottom left is the link.

Community Member
Posts: 12,170
Registered: ‎02-13-2006
in reply to mongo28280

You need to change it at both eBay and PayPal.
And you ESPECIALLY need to make sure the old address is REMOVED from everywhere.

My eBay > Account tab > Addresses (more than one!)
Registration address
Payment and purchase pickup address
Primary shipping address + link to view ALL shipping addresses
Primary return address + link to view ALL return addresses

PayPal.com > Profile > Add / Edit Street Address