The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 11-04-2012 09:29 PM
I have a buyer who has an APO address. I have tried several times to print her label, but it won't allow it as it keeps saying that the address is invalid. However, the buyer said it is correct as entered & she has made several purchases recently.
Any idea how to fix this?
on 11-05-2012 09:28 AM
The "address" line should be their Unit and Box# or PSC#.
The "City" is "APO"
The "State" is AE, AP, or AA
The country is USA
USAG-BAGRAM may be allowed under Address line 2, but not for the main address. My sister was overseas military for many years, and I don't recall ever showing a foreign location on her address - it was all Units, APO, etc.
on 11-04-2012 11:55 PM
The address may be correct but you may have to edit due to how many charactor's they have on one line. You may just need to break up the address so it fits correctly on the address lines provided on the label. (Click the "edit" buyers address on the shipping label purchase page and it will tell you if too many charactor's are on one line)
on 11-05-2012 12:18 AM
US Army Garrison Bagram in Afghanistan is USAG-Bagram
It's valid, try using Click & Ship directly from usps.com or Try putting the entire address in google and see if it shows up the same, otherwise you may need to just write it out and purchase label from the post office (since you can't really get much more help from the buyer)
Sorry I can't be of more help
on 12-14-2013 10:18 PM
ebay just needs to fix this in their system. I have contacted them several times via phone and they say they will fix it but then never do.
i would recommend just writing the label yourself and forget ebays printing system for APO's.
Hello EBAY please fix this!
on 03-12-2013 10:40 PM
Why doesn't eBay issue specific guidelines for shipping to APO/FPO addresses. Every time it's an easter egg hunt and a pain. It needs to be on the Customer Support search engine, but enter "APO" or "mail" and all you get is a bunch of links for "email" issues. Those of us in Afghanistan are 12 hours ahead of most shippers and it's hard to do real-time coordination.
on 11-05-2012 12:30 AM
USAG-BAGRAM , bagram would be the city the USAG may need to be before the city?
Apo ae 09354
on 11-05-2012 12:02 AM
I just tried that & it didn't work.
The problem is with the "street address" line & the error it is giving says:
This address was not found in this city.
This is what is entered into that line:
on 11-05-2012 10:09 AM
Exactly. I used to live in Germany, stationed there with USAF. I still remember the "address" we had & thought it was funny there was no PSC # Box ####
Let me try putting it on Bagram on the second line.
Thanks for the help, all!