The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 03-08-2013 07:23 PM
I've been trying to use the usps shipping labels via the sold item screen and after repeated attempts, only the 'Instructions' and 'Online Label Record' actually prints on the lowest 1/4 of the page. I'm using an HP deskjet 5550 inkjet printer. Is there some printer settings needed? This seems like a simple fix and I've tried calling ebay for tech. assistance and they don't seem to know what the problem is. Would be greatful for help.
on 03-08-2013 08:20 PM
If you need to Void a label, go to My Ebay, left side of the page, Sell>Shipping Labels. You have 120 hours or 5 days to Void a label. The money will be put back in your account in 2 to 3 weeks. You don't have to Void a label unless you pay for two of them. You can print several for the same item but you can only use one of them.
You can also, Print Another Label for the same item. Did you try that? There shouldn't be any special setting on the printer that need to be set.
If you are using IE, try using Firefox. Empty your cache, history, and cookies. Sometimes that works.
on 03-08-2013 09:45 PM
If all else fails, get a new printer, not an HP. I had tons of problems with my deskjet printing labels, finally scrapped the printer and bought a new one, an Epson. no problems now.
on 03-09-2013 09:07 AM
Before you print your label, is the selection for the printer on 8-1/2 x 11 ?
What happens when you use the REPRINT option in the PRINTING LABELS section? I would try reprinting, and if that doesn't work, then try voiding.
on 07-19-2013 09:55 AM
I had the same problem. I downloaded Mozilla FireFox Browser and printed from there with no problem. I think IE can sometimes get their print settings messed up but FireFox always works for me. Good luck.