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on 10-29-2012 10:46 AM
What to do if you don't receive an item or it doesn't match the seller's description
Returning an item
If you'd like a full refund, you'll generally be required to return an item. Here are some things to keep in mind:
Don't send an item back unless the seller or eBay asks you to.
Package the item carefully and securely with all parts. The seller must receive the item in the same condition as you received it.
When you send the item, you'll need to include tracking information. For items worth $250.00 or more, signature confirmation is required.
Important: If you refuse delivery of an item so you won't have to return it, the item won't be covered by eBay Buyer Protection.