The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
09-03-2013 09:17 AM
I shipped a package prioroty mail and it was returned to me with an "ANK" Address Not Known written in. Is my prioroty mail label still good? Can it be cancelled for a refund? And am I on the hook for purchasing another label, or is that the buyers responsibility?
09-03-2013 09:24 AM
09-03-2013 09:53 AM - edited 09-03-2013 09:54 AM
USPS did their job so I'm not sure why you think you'd be able to be refunded for the label. However, if the address IS correct and the buyer confirms it, go to the USPS website and check it. If it checks out okay there, print the page and take the package to the post office. They will reship it at no extra charge as long as the error was on their part.
09-03-2013 10:04 AM
Im not sure that USPS did their job...package went from Georgia to Jacksonville FL (our main processing center) and then straight back to me in Georgia. Original destination was California. The package should have at least been sent to California first before determining it was address unknown correct? Anyway, I just see this ending in either a negative feedback, or me losing money one way or another.
I looked on the USPS website and couldnt find the address lookup. Can you point me in the right direction.
09-03-2013 10:09 AM - edited 09-03-2013 10:10 AM
To check the address, use the Calculate postage feature.
Hmm, so it never made it to California? I'd print out the tracking info and take it down to the post office. Again, if it was their mistake, they should reship at no charge.
You may want to email the buyer and let them know what's going on and what you're doing to help. Apologize profusely.
09-03-2013 02:15 PM
It might not hurt to smooth things over with a partial refund of perhaps the cost of shipping if the USPS reships it for free, and even so if they don't. Just to avoid a possible negative. Buyers who are just buyers do not care about the system ebay has set up for sellers and will give a neg without any thought even when it's something beyond the control of the seller. Some buyers are understanding while others are not.
But either way communicate with the buyer like there is no tomorrow letting them know your on top of it and letting them know what's going on.
I had a buyer years ago that had her package go missing for 30 some odd days. I told her I would refund her payment and she said no to wait a bit longer. So that's what I did. This was in my early days of selling..... The package arrived safe and sound but it just took awhile and it went to timbucktu before going to the buyers address. She was very understanding, but it could have just as easily gone the other way.
09-03-2013 03:17 PM
ANK means "addressee unknown" -- the address is fine but the person is not there.
However, given the immediate return to GA from FL without going to CA, I think there's something wrong with the barcode or the state code was misread. I would definitely take the package to the PO and ask for an explanation. In other words, something on that label does not match the written address.