The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 01-02-2013 06:15 PM
Ok so what avenues do I have if any . The seller did not insure my purchase 59.99.
on 01-02-2013 06:18 PM
If Delivery Confirmation states the item was delivered to you, you then have no recourse with the seller! The item WAS delivered!
Instead, talk to your post office people, or determine who has access to your mailbox.
on 01-02-2013 06:26 PM
I am a seller, and one of my buyers had this happen to them. They were also under the impression if I had insured the package, then a claim could have been made. WRONG! Since the DC shows delivered, the PO will not open a claim, insurance or no insurance. Insurance is only if the package get lost in the mail, or damaged.
The seller did their job, so you can not blame them. Ask your PO, neighbors, and family members. Then call the police, and report items stolen out of your mailbox.
on 01-02-2013 06:41 PM
Just as an additional comment here there's a reason I suggest always calling your local Post Master.
My mail carrier is dumb as a brick, can't really sugar coat it. He screws things up daily here. I am on a first name basis with my Post Master, lol.
If people make sure to contact the Post Master then the Post Master might start seeing patterns, i.e.; consistently miss-delivered package reports in one area (indicating a particular carrier) or theft in a particular area. It is the Post Masters job to monitor this. They cannot monitor it if they do not know about it.
Keep in mind, the mail carriers are NOT going to volunteer to tell on themselves.
on 01-02-2013 06:22 PM
You need to contact the Post Master at YOUR local Post Office. Let them know that your carrier for that day seems to have miss-delivered the package. They will do an investigation which will inlcude speaking to that day's mail carrier.
The sooner you do this the better. The longer you wait the less chance your carrier is going to recall anything.
The seller cannot help you. Even if they had insured the package there would be no claim as DC shows "Delivered." Insurance is for lost or damaged packages.
on 01-02-2013 06:27 PM
The seller is no longer involved since the item was delivered to your mail box. Obviously, someone else has them. Ask around your household, neighbors & postal carrier. Call your post office and possibly the law enforcement to report the theft.